IT Support Associate II, IT Supply Chain

Amazon.com Services LLC•3h ago

United StatesRemoteFull-timeMid Level2+ yrs exp

H-1B verified · 2310 LCAs

Apply now

Top focus

It SupportSupply Chain AnalystSupply Chain Manager

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line, this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers. OpsTech Solutions is accountable to manage all IT infrastructure and end user equipment deployed across Amazon Fulfillment facilities globally. The team is responsible to provide end to end solution for this equipment that includes lifecycle management, change control, capital/demand planning, material management, Return Merchandise Authorization (RMA) & liquidation. Our initiatives deliver on the solutions that power the physical fulfillment of our customers’ orders. This includes management of new site launches across the globe that directly supports shipping packages to millions of Amazon.com customers. About The Role We are seeking a hands-on IT Support Technician to join our team, focusing on Vending machine Testing, RMA (Return Merchandise Authorization) services
end-user device support. Technicians identify and diagnose issues, repair, test and validate, create vendor RMAs and document resolutions for reporting purposes. The role includes working on technical support and special tasks/projects like continuous improvements and engineer support. The ideal candidate will provide technical support, perform repairs
contribute to process improvements in our warehouse environment. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program
up to 20 weeks of paid parental leave. But wait, there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Key job responsibilities - Provide first-line technical support for RMA equipment including scanners, laptops
printers - Perform diagnosis and Tier 1 repairs on various devices and equipment - Process RMA requests and manage equipment returns/replacements - Maintain accurate documentation of repairs, maintenance
support activities - Participate in continuous improvement projects with IT peers and operations teams - Respond to and resolve technical issues in a timely manner - Manage inventory of spare parts and equipment - Support engineering projects and special initiatives as needed - Assisting in training new hires. - Continuous learning of new technologies. - Supporting customers from multiple buildings in the area, as well as remote customers.
Experience troubleshooting integrated and interdependent computer systems - Experience in a dynamic environment with a high degree of customer service - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours
frequently push, pull, squat, bend
reach - 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS
other industry relevant certifications - Experience with written and verbal communication and presentation - Experience working proactively and independently, meeting deadlines
delivering on projects and tasks - Experience with automation or working with scripting languages like Python, Java, Perl, PHP, Ruby, Bash, Shell
equivalent - Ability to prioritize work based on department and production objectives - Service Management, Project Management
Inventory Management skills Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications
location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits . USA, TN, Antioch - 21.15 - 36.49 USD hourly

Required skills

PythonJavaRubyPHPAWSLinux