Vice President, CEG Global Partner Strategy and Management

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• The Vice President, Global Partner Strategy and Management is responsible for defining and executing CEG's global partner strategy, overseeing a $300M+ partner portfolio across managed services, subcontracting
• partner-enabled delivery models. This leader owns the end-to-end partner ecosystem, including partner strategy, vendor governance, commercial management
• partner-enabled service delivery. The role is accountable for the strategy, performance
• business outcomes of CEG's partner ecosystem, including delivery capacity, services economics, operational scalability
• partner-enabled growth. This includes leading strategic partner programs, managing executive partner relationships
• driving continuous improvement in partner performance, utilization
• business outcomes. The VP will also identify emerging opportunities to leverage partners in new service models, including AI-enabled and automation-driven delivery. Reporting to the CEG COO/GVP of Strategy & Operations, the VP serves as the executive relationship owner for CEG's most strategic partners, building and managing relationships with partner CEOs, CFOs
• COOs. This leader will oversee executive business reviews, sponsor key strategic initiatives
• lead resolution of critical escalations. Internally, the VP serves as a strategic advisor and thought partner to the CEG COO, SVP of CEG
• senior leadership team, helping shape CEG's operating model, delivery strategy
• partner ecosystem roadmap. Working closely with leaders across Sales, Finance, Legal, Product
• CEG Operations, this role ensures partner investments and commitments are commercially sound, operationally effective
• aligned with ServiceNow's broader business objectives. The VP will represent CEG's partner strategy across ServiceNow and help shape how partner-enabled delivery supports the company's evolving go-to-market and services strategy. Success in this role requires strong commercial acumen, operational rigor, strategic vision
• executive presence, along with the ability to influence senior stakeholders, navigate complex negotiations
• drive alignment across functions, partners
• Partner Strategy & Governance: Define and execute CEG's partner ecosystem strategy in alignment with ServiceNow's broader partner strategy and CEG's long-term business objectives. Establish partner segmentation, investment frameworks, governance models, KPIs
• executive review cadences. Lead strategic planning and executive business reviews with key partners. Identify emerging partner models, capabilities
• technologies that enhance delivery outcomes, scale
• economics. Partner closely with Global Partners & Channels to align on strategy, capability development, incentive models
• shared opportunities across delivery and go-to-market motions. Vendor & Commercial Management: Own strategic vendor relationships, including contract negotiations, renewals, commercial terms
• performance management. Establish and oversee SLAs, compliance standards
• performance frameworks across the partner portfolio. Drive vendor optimization initiatives to maximize value, efficiency
• business outcomes. Lead resolution of partner-related commercial and operational escalations in partnership with Finance, Legal, Procurement
• Operations. Oversee partner management tooling, analytics
• reporting capabilities to support governance, performance management, capacity planning
• decision-making. Partner Execution & Operational Alignment: Ensure partner capacity, capabilities
• service commitments align with CEG delivery priorities and business objectives. Partner with field operations and delivery leadership to drive partner onboarding, enablement, resource planning
• operational readiness. Oversee partner utilization, capacity planning, financial commitments
• performance against business plans. Drive initiatives that improve delivery quality, operational efficiency, compliance
• customer outcomes. Serve as the executive escalation point for significant partner-related operational issues. Lead, develop
• scale a high-performing partner strategy and management organization. Strategic Initiatives & Innovation: Lead strategic initiatives to optimize CEG's use of partners across service delivery, capability expansion
• operational scale. Represent CEG partner strategy and performance in executive reviews, governance forums
• strategic planning discussions. Evaluate and implement new partner-enabled service models, including AI-enabled and automation-driven delivery capabilities. Sponsor transformational initiatives such as partner consolidation, operating model improvements, technology enablement
• integration activities. Provide regular insights and recommendations to CEG leadership on partner performance, risk, opportunities
• market trends. Partner with Global Partners & Channels to share learnings and best practices that inform ServiceNow's broader partner ecosystem strategy

Skills

• 12+ years of experience in partner management, vendor management, professional services, consulting, operations, or related strategic business roles, including 5+ years leading teams.
• Demonstrated success managing large-scale partner ecosystems, strategic vendor relationships, or partner-enabled delivery models, including accountability for significant commercial investments and business outcomes.
• Experience developing and executing partner strategies, governance frameworks, and performance management programs in complex, matrixed organizations.
• Strong commercial acumen, including contract negotiation, financial analysis, business case development, and executive-level vendor management.
• Proven ability to influence and align senior stakeholders across Operations, Finance, Legal, Sales, Product, and other cross-functional organizations.
• Experience using data and analytics to drive strategic decision-making, operational performance, and continuous improvement.
• Bachelor's degree in Business, Finance, Operations, or a related field

Preferred Qualifications

• MBA or equivalent advanced degree.
• Experience within enterprise software, SaaS, professional services, or consulting organizations.
• Experience developing partner ecosystem strategies and operating models in global, high-growth organizations.
• Familiarity with managed services, outcome-based commercial models, and partner-enabled service delivery.
• Experience leading organizational transformation, operating model redesign, or large-scale business change initiatives.
• Competencies: Executive Leadership & Presence Establishes credibility with executive stakeholders and partner leadership.
• Communicates with clarity, confidence, and strategic perspective.
• Serves as a trusted advisor to senior leaders and represents the organization in executive forums.
• Strategic Thinking & Business Acumen Develops long-term strategies aligned to business objectives and translates them into executable plans.
• Applies strong commercial, financial, and operational judgment.
• Navigates ambiguity and balances short-term execution with long-term value creation.
• Influence & Negotiation Leads complex negotiations and drives alignment across stakeholders without direct authority.
• Builds coalitions and influences decisions through relationships, data, and business insight.
• Effectively navigates competing priorities and organizational complexity.
• Operational Excellence Establishes accountability through governance, metrics, and performance management.
• Uses data and analytics to drive decisions and continuous improvement.
• Ensures disciplined execution against strategic objectives.
• Relationship Management & Change Leadership Builds trusted relationships across partners, functions, and geographies.
• Leads organizations through change, transformation, and evolving business priorities.
• Demonstrates resilience, adaptability, and emotional intelligence in dynamic environments.
• Key working relationships: Internal: CEG COO/SVP, CEG Field Operations, Finance, Legal, Sales, Delivery Leadership, HR/Talent, Global Partners and Channel leadership.
• External: Partner executive leadership, partner account teams, sub-contractors, industry associations.
• JV19 For positions in this location, we offer a base pay of $263,900 - $448,600 , plus equity (when applicable), variable/incentive compensation and benefits.
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
• Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
• Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
• Work Personas We approach our distributed world of work with flexibility and trust.
• Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
• To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
• Equal Opportunity Employer ServiceNow is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status
• any other category protected by law.
• In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
• Accommodations We strive to create an accessible and inclusive experience for all candidates.
• If you require a reasonable accommodation to complete any part of the application process
• are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
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