Specialized Account Engineer

Job Description

Responsibilities

• Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.
• Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
• Provide software service, pre- sales, post-sales or service delivery support.
• Deliver services, including customized services to large enterprise, complex or corporate accounts.
• Use proactive monitoring procedures/tools to identify problem prevention opportunities.
• Education and Experience Required: Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience.
• Experience with support of full range of company products in Customer base.
• Knowledge and Skills: Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.
• Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set.
• Knowledge of assigned company hardware system platforms.
• Familiar with networking and all supported operating system platforms (i.e. company- UX, NT, Linux, etc.) Knowledge of high availability system environments.
• Strong communication skills both verbal and written.
• Strong Customer relationship building skills Ability to manage complex Customer problems.
• Ability to perform while under high-pressure situations.
• Project management, analysis, communication, scheduling, controlling, and presentation skills.
• Good teamwork with peers and company personnel.
• Demonstrate consistent, acceptable performance of all business fundamentals.
• Knowledge of portfolio of services.
• Basic knowledge of change management process and tools available.
• Schedule and participate in on-site account support meetings both internal and external.
• What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are.
• We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness.
• We know varied backgrounds are valued and succeed here.
• We have the flexibility to manage our work and personal needs.
• We make bold moves, together, and are a force for good.
• Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #unitedstates #globalIT Job: Services Job Level: Senior The expected salary/wage range for this position is provided below.
• Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Hourly Salary USD 24.95 - 49.95 in Washington The listed salary range reflects base salary.
• Variable incentives may also be offered.
• Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.
• We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.
• Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
• Please click here: Equal Employment Opportunity .
• Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
• HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
• Recruitment Fraud Alert We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities.
• These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money.
• Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies
• its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee
• any other fee in connection with its recruitment and hiring process.
• We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
• All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company.
• Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages.
• If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.