Sr. Technical Service Specialist

Job Description

• MAIN PURPOSE OF THE ROLE Provide accurate and timely technical information, advice
• assistance regarding the organization's products and services before, during
• after a transaction to maintain and improve the organization's customer relationships. MAIN RESPONSIBILITIES
• Communicate with customers and clients (via email, phone
• online discussion boards) to answer their enquiries, understand their technical question, assess their needs
• suggest or promote alternative products or services (for example IT hardware and software products, financial services, health services).
• Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases.
• Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received
• to access information, checklists, scripts, guidelines
• other materials for responding to the customer’s enquiry. QUALIFICATIONS Education Associates Degree (± 13 years) Experience/Background Minimum 1 year The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: CRLB Core Lab LOCATION: INDIA > TELANGANA > HYDERABAD : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)