Associate Technical Customer Solutions Manager, AWS Security Assurance Services

AWS Security Assurance Services LLC•1h ago

United StatesOnsiteFull-timeEntry Level0-1 yrs exp

H-1B verified · 2310 LCAs

Apply now

Top focus

Customer Success ManagerTechnical Product ManagerTechnical Program ManagerQa ManagerTechnical Account Manager

Are you ready to launch your career in cloud security by working directly with customers to drive real business outcomes? As an Associate Technical Customer Solutions Manager on the AWS Security Assurance Services team, you will contribute to customer adoption, value realization
transformation on technical and business initiatives within well-defined project scopes. This is a customer-facing role where you'll build foundational expertise, develop trusted relationships
deliver visible impact—all while learning from experienced CSMs. You'll execute defined tasks and follow established implementation plans, ensuring quality delivery and progress visibility for both customers and internal teams. You are trusted to make decisions when clear direction is available
you'll grow your comfort with ambiguity as you develop toward the next level. If you're passionate about cloud technology, thrive in customer-facing environments
want to build a career driving measurable outcomes, we'd love to hear from you. Key job responsibilities Contribute to customer adoption, value realization
transformation on straightforward technical and business initiatives within well-defined project scopes Execute defined tasks and follow established implementation plans, ensuring day-to-day deliverables are completed with quality and progress remains visible Participate directly in customer meetings, presenting to managers and team members, representing workstreams you own
following up on actions that drive outcomes Build relationships with customer contacts and immediate internal teams while learning to apply established strategies and best practices Demonstrate foundational technical expertise to support straightforward challenges within customer engagements, contributing to implementations and supporting technical decisions under guidance Translate straightforward technical requirements into adoption roadmaps with guidance from senior CSMs, ensuring technical work connects to measurable customer value Incorporate emerging technologies into execution and delivery, using established mechanisms that reduce manual effort and streamline processes Create adoption milestones and ensure they are delivered as planned, so customers recognize value from their initiatives Communicate clearly and concisely—both verbally and in writing—externally and internally to support project objectives Escalate issues to senior team members to maintain alignment and assist with gathering customer feedback to support service improvements Begin peer mentoring within your level, sharing knowledge and helping others navigate challenges
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization -
Experience with project or program delivery - Experience in specific technology domain areas such as software development, cloud computing, systems engineering, infrastructure, security, networking, data and analytics — or equivalent experience in military/government program environments (e.g., network operations centers, cybersecurity units, communications squadrons, signal corps) - Experience that includes strong analytical skills, attention to detail
effective communication abilities
experience in technical support — including experience gained through military operational planning, mission briefings
after-action reporting - Experience with continuous integration and continuous delivery — or experience with structured change management, configuration control
deployment processes in regulated or mission-critical environments - Bachelor's degree or equivalent training or certifications / military experience and certifications, programs
project management certification such as PMP, Scrum, or other Agile certification - Experience in security, compliance, or risk management domains (e.g., FedRAMP, SOC, ISO 27001, NIST, PCI-DSS) - Familiarity with security assurance frameworks, audit processes, or governance/risk/compliance (GRC) tooling - Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent - Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS) - Knowledge of cloud computing concepts and design considerations — or equivalent knowledge from managing secure government/military IT infrastructure, virtualization, or classified network environments - Able to dive into technical details at sufficient depth to understand customer environments, support scoping discussions, and escalate technical gaps to senior team members Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff
adhere to standards of excellence despite stressful conditions
communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service
and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Irvine - 98,200.00 - 160,000.00 USD annually USA, CA, LOS ANGELES - 88,400.00 - 154,700.00 USD annually USA, TN, Nashville - 88,400.00 - 154,700.00 USD annually USA, VA, Herndon - 98,200.00 - 160,000.00 USD annually

Required skills

cloud computingsecurityproject managementstakeholder managementdata and analyticssoftware developmentsystems engineeringinfrastructurenetworkingcontinuous integrationcontinuous deliveryrisk managementcomplianceAgilePMP