Account Manager
Hightouch•3h ago
United StatesOnsite$120K–$160KFull-timeMid Level2+ yrs exp
Top focus
Account Manager
- About Hightouch
- Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data
- performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand
- get AI marketing that actually works.
- Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.
- Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.
- At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness
- compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar
- want to build alongside people who care deeply about each other and our customers, we'd love to meet you.
- About The Role
- As an Account Manager, you will be the primary relationship owner for a portfolio of clients, responsible for ensuring they have an exceptional customer experience that drives successful renewals and expansion opportunities. You'll build strong relationships with key stakeholders, proactively address their needs
- serve as their trusted advisor throughout their journey with Hightouch. Your success will be measured by your ability to retain clients, grow their accounts
- position our solutions as essential to their business goals.
- What You'll Do
- Build and maintain strong relationships with customer champions and key stakeholders
- Serve as the primary point of contact for all client concerns, needs, and strategic discussions
- Drive contract renewals and identify expansion opportunities through upselling and cross-selling
- Develop comprehensive understanding of client business goals and map our solutions to their needs
- Collaborate with internal teams to ensure seamless delivery and client satisfaction
- Maintain accurate client records and track contract updates, renewals, and account health
- Generate regular progress reports for clients and internal leadership
- Proactively address client challenges and develop tailored solutions
- Lead renewal meetings and participate in strategic business reviews
- Communicate expansion opportunities to the sales team and support deal progression
- What We're Looking For
- 2+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS
- Proven track record of meeting or exceeding quotas and driving positive customer outcomes
- Experience managing retention and adoption for complex SaaS accounts
- Strong written and verbal communication skills with ability to present to various stakeholder levels
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities
- Self-starter mentality with ability to work independently and collaboratively
- Strong problem-solving skills and process improvement mindset
- Financial acumen and experience with contract management
- Ability to adapt quickly to changing priorities and business needs
- Customer-first approach with focus on building long-term partnerships .
- The Salary range for this role is $120,000-160,000 annually. We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.
- E-Verify Statement
- Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.
- E-Verify Notice
- E-Verify Notice (Spanish)
- Right to Work Notice
- Right to Work Notice (Spanish)
Required skills
Account ManagementSalesCustomer SuccessSaaS