Manager - Customer Solutions, Strategic Accounts

Amazon Web Services, Inc.•4h ago

United StatesOnsiteFull-timeManager Level10+ yrs exp

H-1B verified · 2310 LCAs

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Customer Success ManagerCustomer Support ManagerSolutions ArchitectSolutions Engineer

At Amazon Web Services (AWS) we help our customers build the future with the latest cloud technology. As a leader championing customers in the Customer Solutions Management organization you will lead a team that is responsible for guiding and advancing AWS customers along their multi-year journey to the cloud. You will recruit, develop
support a group of highly talented individuals that are obsessed with our customers’ success. Using your experience, you will work with your team, sales and other leaders across AWS to drive strategy, accelerate customer’s journey to the cloud, improve customer engagement, drive adoption and expansion of customer’s footprint on AWS, solve problems
foster the rapid growth of the organization. The Customer Solutions Management role is a function that owns our customers journey, specifically through migrations and of customers workloads that establishes the core AWS solution which is the foundation of modernization and innovation. In addition to migrations, the CSM will drive the adoption, go live and ensure we are continuing to provide value as we increase retention and expand the customer’s footprint on AWS. The team guides our customers through the technology, operational, educational and governance aspects of a successful AWS cloud journey. They interface with customer and AWS leadership, driving collaboration between other core account groups. In this role leading our Strategic account CSMs, you will be technically capable and credible in your own right, ready to dive deep into workload adoption patterns as well as effective in shaping the customer journey and skills of your team. You must enjoy and have a track record of collaborating with product management and engineering teams to influence product and service direction. You enjoy guiding teams to scale their knowledge through others and through the development of repeatable adoption patterns. You will help team members ramp-up on AWS as well as develop speaking, writing, presentation
executive interaction skills. You will need to be adept at interacting, communicating and partnering with other departments within AWS such as our sales, services, marketing
professional services, as well as representing your team to executive management. Other qualities we are looking for: In this role, you will love what you do
instinctively know how to make work fun. You will be dynamic and creative
willing to take on any challenge and make a big impact. Enjoy developing talent to achieve great things. You will have a passion for educating, training
enabling cloud adoption experts for a diverse and challenging set of Strategic customers. We love people who innovate, use data to make decisions
can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and love contributing to a shared goal. Have a strong obsession on customer success and successful cloud adoptions. The ideal candidate will have past experience working with customers or similar role and leading all aspect of successful cloud adoption and expansion. Key job responsibilities - As a key member of the customer account teams, ensure success and growth in our customers cloud journey. - Hire, on-board, train
develop new Customer Solutions Managers from internal and external sources. - You will own the needs of your team, set and measure goals, coach and mentor employees
contribute to the overall evolution of the technical delivery function. - Coach Customer Solutions Managers in the skills needed to successfully lead teams, manage cadence and have the wherewithal to help our customers work backwards. - Guide and motivate the development of whitepapers, data sheets
other high-value customer facing guidance and best practices. - Build deep relationships with decision makers within customer accounts to enable them to be “Cloud advocates." - Act as a conduit and liaison between customers, service engineering teams and support. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path
includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home
is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business - 5+ years of leading a team with experience in hiring and developing talent experience - 10+ years of experience in customer-facing technology roles (e.g., solutions architecture, customer/field engineering, technical account management, customer success, technology consulting
enterprise technology strategy) - 5+ years of experience engaging with senior/executive customer stakeholders (Director+ level), driving business outcomes through technology adoption - 3+ years of hands-on experience with cloud computing, including architecture patterns, migration strategies
workload optimization - Bachelor's degree in Computer Science, Engineering
equivalent professional experience
Experience advising C-suite or VP-level executives on cloud strategy, digital transformation, or GenAI/Agentic AI strategy - Familiarity with Generative AI / Agentic AI concepts with the ability to facilitate strategic conversations on GenAI use cases, adoption frameworks, and business impact - Experience managing teams that support complex, high-value workloads across ISV/SaaS or technology verticals - Technical depth in one or more areas: cloud migrations, application modernization, data and analytics, infrastructure optimization, security and compliance, or AI/ML/GenAI/Agentic - Strong written and verbal communication skills with the ability to translate complex technical concepts into executive-level narratives - AWS certifications (e.g., Solutions Architect Associate, Certified AI Practitioner, Machine Learning, or equivalent) or demonstrated equivalent technical depth - Experience in ISV/SaaS, platform engineering, or technology industry verticals Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff
adhere to standards of excellence despite stressful conditions
communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service
and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, East Palo Alto - 194,300.00 - 262,800.00 USD annually USA, CA, Mountain View - 194,300.00 - 262,800.00 USD annually USA, CA, SANTA CLARA - 194,300.00 - 262,800.00 USD annually USA, CA, San Francisco - 194,300.00 - 262,800.00 USD annually USA, CA, Santa Clara - 194,300.00 - 262,800.00 USD annually

Required skills

AWScloud computingcustomer successsolutions architecturetechnical account management