Director, EXR Business Strategy & Organizational Effectiveness, Employee Experience and Relations
Amazon.com Services LLC•3h ago
United StatesOnsite$35.3MFull-timeDirector Level12+ yrs exp
H-1B verified · 2310 LCAs
Top focus
Strategy ConsultantBusiness AnalystHr Business Partner
- The Director of EXR Business Strategy is the strategic and operational architect for a ~695-person global Employee Experience and Relations organization operating across 41 countries and 2,593 sites. Reporting to the VP of EXR, this role owns how the organization plans, allocates resources, measures success
- communicates strategy — translating the mission of Building Trust at Scale into executable outcomes including CHRO Business Reviews, CEO Labor Updates
- Board Materials. It combines enterprise strategy, financial stewardship ($35.3M OpEx + $40M+ vendor portfolio), talent development
- executive influence — functioning as the VP's strategic thought partner to drive cross-functional alignment across VP and SVP stakeholder ecosystems. Key job responsibilities I. EXR Business Operations & Financial Stewardship 1. Own the end-to-end Rhythm of Business (ROB) for EXR, including 3YP, SPS, OP1
- OP2— setting the strategic cadence that aligns a 695-person organization to Amazon's enterprise priorities 2. Architect annual goal setting aligned to EXR's three strategic pillars: Value of Voice, Empower Growth
- Equip Leaders — cascading objectives across 10+ director-led teams 3. Provide strategic oversight of $40M+ consultant/vendor portfolio including DOL reporting 4. Establish financial governance frameworks that enable frugality without constraining strategic agility II. Executive Deliverables & Strategic Communications 1. Drive strategic narrative development for CHRO Business Review, WWOps SVP Business Review, CEO Labor Update, Board Materials
- GOPXT business reviews — synthesizing ER data, workforce intelligence
- organizational performance into decision-ready documents 2. Own the bi-weekly EXR Exchange (VP final review) the primary strategic communication vehicle for 695+ EXR professionals 3. Architect communications strategies for organizational changes, transitions
- strategic initiatives 4. Manage EXR's brand presence and messaging architecture across all teams III. Talent & Organizational Capability 1. Own formal talent review processes (Q1 and Q3) driving calibration, succession planning
- development investment decisions 2. Drive workforce planning aligned to gearing ratios and business growth trajectories 3. Lead onboarding standards, career progression frameworks
- growth conversation mechanisms 4. Build and scale leadership capability through enterprise learning programs (ER 101/201, Amazon Ownership Experience, GOLD integrations and more) 5. Design learning solutions for executive audiences (L10+) with measurable outcomes and cascading timelines IV. Cross-EXR Program Delivery & Technology Integration 1. Provide enterprise PMO capacity for EXR LT initiatives — ensuring cross-functional alignment, dependency management
- delivery 2. Serve as the strategic conduit between EXR and technology teams (Aerial platform, ER Risk Framework, AI-powered tools) translating business requirements into technical roadmaps 3. Coordinate BizOps leads across all 10+ EXR director-led organizations 4. Lead change management consultation at the organizational level for strategic initiatives and transitions About the team The vision of Amazon’s Employee Experience and Relations (EXR) team is to be a primary driving force behind Amazon's efforts to become Earth's Best Employer, creating a thriving, empowering
- inclusive work environment where every Amazonian is valued, respected
- empowered to reach their full potential. EXR serves as trusted strategic partners to Amazon leaders, leveraging our deep expertise in employee experience, employee relations, data-driven insights
- innovative solutions to anticipate challenges, drive transformative change
- seamlessly align workforce strategies with business objectives.
- 12+ years of progressive experience in Human Resources strategy, business operations, organizational development, or enterprise program management
- 7+ years managing multi-million-dollar budgets ($25M+)
- Experience leading cross-functional teams in a matrixed, global organization at Director+ scale
- Experience owning business planning cycles and driving goal setting across large, distributed organizations
- Experience in employee relations, labor relations, or workforce trust-building at enterprise scale
- Track record of building and scaling organizational capabilities from zero (learning, communications, program management, or similar functions)
- Demonstrated ability to influence VP+ stakeholders, develop executive-ready narratives, and translate enterprise strategy into operational execution
- Background in Learning & Development design for executive audiences (VP+) with measurable outcome frameworks
- Experience with AI/technology adoption, change management, and building AI-enabled organizational capabilities
- Proven ability to operate in sustained ambiguity during organizational transformation — building the plane while flying it
- Experience managing complex vendor relationships ($10M+) with strategic oversight and ROI accountability
- Familiarity with predictive analytics, ER risk frameworks, workforce intelligence platforms, or similar data-driven decision tools
- Experience preparing Board-level materials and S-Team/C-level deliverables LEADERSHIP CAPABILITIES Professional traits that are not unique to this position, but necessary for Amazon leaders:
- Exhibits excellent judgment
- Hires great people. Develops great people.
- Has relentlessly high standards
- Thinks strategically, but stays on top of tactical execution
- Expects and requires innovation of her/his team
- Dive Deep into data and quickly assess trends and spot risks
- Thinks big and has convictions
- Results oriented
- Has the innate ability to inspire passion in others
- Cross-cultural agility Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, AZ, Tempe - 200,700.00 - 271,600.00 USD annually USA, GA, Atlanta - 200,700.00 - 271,600.00 USD annually USA, TN, Nashville - 200,700.00 - 271,600.00 USD annually USA, VA, Arlington - 200,700.00 - 271,600.00 USD annually USA, WA, Bellevue - 200,700.00 - 271,600.00 USD annually
Required skills
Human Resourcesorganizational developmententerprise program managementbusiness operationsemployee relationslabor relationsworkforce planningchange managementAIpredictive analytics