Candidate Experience Lead

• At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
• This is a hands-on leadership role sitting at the centre of how Lyft's talent acquisition team operates day-to-day. You'll lead the coordination team — setting the standard for scheduling excellence, coaching your team through complex challenges
• partnering across TA to remove friction from the candidate journey.
• This role is roughly half people management and coaching, half active contribution to scheduling and team projects. The right person is someone who leads from the front: credible on the tools, invested in their team
• genuinely curious about what better looks like

Responsibilities

• Establish and hold the team accountable to scheduling SLAs — turnaround times, ticket pickups, interview confirmations — while building the environment where those standards are sustainable, not just enforced.
• Spotting the process gaps before they become escalations, using data to back your decisions
• asking regularly whether manual work can be simplified, automated
• eliminated. When you identify an opportunity, you don't just flag it — you drive it through to implementation.
• Coach and develop individual contributors: onboarding new team members, identifying skill gaps, providing specific and actionable feedback on a regular basis. Part of that coaching is helping the team build comfort with new tools and ways of working — you model curiosity about process improvement and bring the team along with you, rather than leaving them to catch up.
• Proactively seek feedback, identify where the scheduling or communication process is letting candidates down
• drive the changes needed to fix it. Some of those changes will be human — better communication, clearer ownership. Some will be structural — smarter use of automation and tooling to reduce lag, cut repetitive work
• free up the team's attention for the interactions that actually benefit from a person behind them.
• Know the tools deeply — scheduling systems, coordination workflows, data hygiene, automation capabilities — and you use that knowledge to mentor, evaluate
• improve, not just to manage. You'll contribute to workstreams that sit beyond your immediate team, supporting TA OKRs and process improvement initiatives that benefit the wider organization.
• Build and nurture partnerships with Talent Acquisition leaders and Hiring teams on behalf of the recruiting coordination team. You are a strong and productive collaborator who drives and adapts team strategy to maintain excellent logistical candidate management, nurture strong interviewing practices
• advocate for candidate experience and representation of Lyft.
• Experience
• 4–6 years of experience in recruitment coordination or talent acquisition operations, with some experience leading or mentoring others
• Strong working knowledge of scheduling systems and coordination tooling, with genuine attention to data integrity
• Experience identifying and implementing process improvements or automation — you've made work measurably better, not just tidier on paper
• Comfortable using metrics to identify problems and evaluate solutions — you don't need a dashboard built for you to ask the right questions
• A track record of giving feedback that lands well: specific, constructive, and delivered with care
• Able to balance competing priorities without dropping the ball on fundamentals
• A collaborative instinct — you build trust with recruiters, hiring managers, and candidates alike, and you're known for following through

Benefits

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and Lyft ride credits
• Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences
• any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.
• Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays
• Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
• The expected base pay range for this position in the Toronto area is CAD $84,000 - CAD $105,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
• Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.
• This job fills an existing vacancy.