Sr Program Manager, AWS PXT, AWS PXT
Amazon.com Services LLC•2h ago
United StatesOnsite$125.8K–$170.2KFull-timeMid Level5+ yrs exp
H-1B verified · 2310 LCAs
Top focus
Program Manager
- The AWS Support People eXperience Team (PXT) exists to accelerate the trajectory of the Support business by building and scaling people strategies and operating models in an AI-augmented environment. In the Sr Program Manager role, you will lead end-to-end execution of people initiatives, leverage data and emerging AI capabilities to inform decisions
- operate across a wide range of problem-solving scenarios from strategic to real-time. As Support evolves its workforce model creating new roles, redefining existing ones
- building capabilities at the intersection of human judgment and AI, you will design and drive the people initiatives that enable that transformation. The ideal candidate thrives in ambiguity, thinks big
- drives change through metrics, experimentation
- a genuine curiosity for how AI can transform people processes. You earn trust, have strong ownership
- bring a track record of delivering results in complex, global organizations. This role requires collaboration across AWS Support and broader Amazon teams, excellent communication skills
- the ability to influence with data-driven recommendations. Key job responsibilities - Lead delivery and end-to-end execution of strategic people initiatives across AWS Support PXT, ensuring alignment with business priorities and people strategy. - Proactively experiment with and leverage AI tools to enhance people processes, improve efficiency
- deliver innovative solutions across the employee lifecycle. - Drive talent management and development initiatives that build leadership capability, accelerate career growth
- strengthen the talent pipeline across AWS Support. - Own and drive the PXT business rhythm including planning cycles, goal-setting mechanisms, business reviews
- operational cadences, to ensure the PXT team operates with rigor and transparency. - Act as the central nervous system for the Support PXT team - Leverage problem-solving skills and an innovative mindset to identify and remove process roadblocks and look around corners with PXT initiatives. - Implement regular reviews of current processes, develop suggestions for improvements, quickly identify obstacles
- prioritize changes to maximize impact. - Lead and contribute to written narratives to disseminate impact and learning of initiatives to senior leadership and PXT stakeholders. - Develop and implement processes and procedures across geographically distributed teams within AWS Support.
- 5+ years of program or project management experience - Bachelor's degree in a relevant field or equivalent work experience - Experience that includes strong analytical skills, attention to detail
- effective communication abilities - Experience defining program requirements and using data and metrics to drive improvements - Experience owning program strategy, end-to-end delivery
- communicating results to senior leadership - Experience working cross-functionally with tech and non-tech teams
- Experience handling ambiguous or undefined challenges through strong problem solving abilities - Experience owning program strategy, end to end delivery
- communicating results to senior leadership - MBA
- Master's degree - Experience working with and influencing senior level stakeholders - Experience working with data and leveraging analytics to make decisions - Experience in human resources, organizational development
- related field - Successful record of building, improving
- running operational business processes globally - Familiarity with building or operating within an HR COE Model, HR data systems
- Sharepoint/knowledge management platforms Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 125,800.00 - 170,200.00 USD annually
Required skills
program managementproject managementdata analysisanalyticshuman resourcesorganizational development