Data Insights & Analytics Analyst

Key Responsibilities

• Own and deliver contractual, operational
• service delivery reporting outputs, ensuring all obligations are met accurately, on time
• across defined reporting cadences (daily, weekly, monthly
• ad-hoc) Execute and manage end-to-end reporting processes and data pipelines, including data extraction, transformation, validation, reconciliation
• ensuring performance, scalability
• reliability Build and enhance scalable reporting solutions, dashboards
• analytics workflows, applying strong data quality, reconciliation
• assurance practices to maintain accurate, complete
• audit-ready reporting outputs Monitor reporting pipelines and workflows to identify and resolve issues, including contributing to incident investigation, root cause analysis
• remediation Work closely with stakeholders to ensure reporting aligns to service performance, contractual commitments
• customer expectations Ensure reporting outputs adhere to governance, data quality
• controlled data handling requirements, particularly within secure and regulated environments Prepare and present insights that support operational and service delivery decision-making
• maintaining a strong focus on accuracy and consistency Support automation and AI-assisted analytics initiatives to improve reporting efficiency, insight generation
• operational performance Contribute to the evolution of reporting capability through automation uplift, platform transition
• modern analytics approaches Identify opportunities to improve reporting scalability, efficiency
• resilience across existing processes Develop and maintain documentation, runbooks
• standard operating procedures to support consistent delivery and reduce single points of failure Support onboarding of new reporting requirements, customer needs
• platform changes, ensuring continuity of service.
• To be successful in the role, you’ll bring: Technical capability Experience working with SQL for data extraction, interrogation
• reporting Experience using Python (Pandas/NumPy preferred) for analytics or automation activities Experience with Power BI, Tableau
• similar visualisation platforms Strong understanding of data modelling, ETL/ELT pipelines
• reporting architecture concepts Awareness of secure analytics environments supporting Defence, Government
• regulated customers Advanced Excel capability Exposure to Azure, Microsoft Fabric
• modern cloud-based analytics automation tools and environments preferred Exposure to AI/ML, predictive analytics
• automation approaches advantageous Exposure to operational or service delivery data sources advantageous (e.g.
• Service Now, Remedy, Helix and Splunk) Exposure to data migration or platform transformation initiatives advantageous Soft skills & stakeholder capability Strong analytical and problem-solving skills Ability to translate technical findings into meaningful business insights and outcomes Strong stakeholder engagement and communication capability High attention to detail and focus on data quality and integrity Collaborative and solutions-focused approach Curiosity and continuous learning mindset Ideal background We’d love to hear from candidates who bring experience from: Enterprise analytics or business intelligence environments Telecommunications, managed services, or operational support environments Government, Defence, or regulated industry environments Operational reporting or assurance-based teams Large enterprise or multi-source data environments Working arrangements Canberra preferred
• however, Sydney will also be considered This role is expected to work primarily onsite due to network and operational access requirements Hybrid flexibility may be considered in future
• however onsite presence is expected as part of the role Security requirements Due to the nature of the environment supported, candidates must either: Hold an NV1 Security Clearance, or Hold a Baseline Clearance with the ability to obtain and maintain NV1 clearance As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
• When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated.
• We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work.
• We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
• As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
• We work flexibly at Telstra.
• Talk to us about what flexibility means to you.
• When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
• We are aware of current limitations with our website accessibility and are working towards improving this.
• Should you experience any issues accessing information or the application form
• require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment