Issue Management Lead Analyst -Vice President
Top focus
Technology & Business Enablement (T&BE) empowers Citi to achieve its day-to-day operational and long-term growth goals by providing technical solutions and infrastructure across the firm. T&BE manages the technology and infrastructure utilized by colleagues, safeguards the firm against cyber-attacks, and processes all financial transactions and customer requests.
Our teams are dedicated to re-engineering client and partner experiences, ensuring secure, reliable, and controlled services to make Citi a simpler and more accessible bank. A key function within T&BE is the Enterprise Data Office, which oversees Citi's Data strategy and implementation, including driving consistent standards and capabilities for enterprise data management.
Within T&BE, the Chief Operating Office (T&BE COO) drives a strong focus on risk and controls, compliance, and value across the T&BE organization. It oversees Controls, Analytics and Decision Management, Quality Assurance, Regulatory Management, Data and Transformation for Technology, as well as Business Execution for our Technology and Foundational Services functions.
The T&BE Quality Assurance (QA) function, situated within the T&BE COO organization, is responsible for providing independent and objective assessment of the effectiveness, quality, and timeliness of remediation for high-severity issues and Transformation regulatory commitments across T&BE globally.
This role will report to the T&BE Data Quality Assurance Director in Mumbai and will be instrumental in implementing quality assurance processes within the Enterprise Data Office globally
Key Responsibilities
- Quality Assurance Strategy Manage, deliver, and execute the QA mandate, ensuring consistent and clear execution of QA processes, monitoring, reporting, and escalation.
- Maintain common QA standards, procedures, and governance processes to create and uphold robust QA protocols.
- Review identified issues, gain agreement on planned actions, and provide strategic remediation paths.
- Collaborate with the T&BE Quality Assurance Director (QAD) and Lead (IQA) to cultivate strong partnerships across T&BE, 1st, 2nd
- 3rd line Risk and Control functions, driving accountability for remediation activities.
- Assist the T&BE Quality Assurance Director (QAD) and Lead (IQA) in defining and implementing future-state strategies for Data Quality Assurance.
- Quality Assurance Processes Proactively support the T&BE Quality Assurance Director (QAD) and Lead (IQA) in identifying and executing strategic decisions and initiatives.
- Design and ensure on-time, quality execution of QA reviews across the assigned internal and regulatory issues portfolio, adhering to T&BE QA procedure.
- Supervise the team to ensure quality and concise QA workpapers and traceability matrix documentation.
- Ensure the QA workflow tool is updated with accurate and complete information.
- Possess expertise in data management, risk and control, along with in-depth knowledge of internal and regulatory issue remediation, Consent Order plans
- their interdependencies with other Issues/Regulatory Commitments.
- Drive positive change within T&BE to strengthen its risk management and control environment through successful Issue/RBCM remediation.
- Support T&BE QA management in escalating any concerns/observations to relevant senior stakeholders and assisting in identifying solutions.
- Support the T&BE Quality Assurance Director (QAD) and Lead (IQA) in publishing quality and on-time QA status reporting to T&BE leadership.
- Support the T&BE Quality Assurance Director (QAD) and Lead (IQA) in publishing quality and on-time QA Clearance/Non-objection memos.
- Support QAD and IQA Lead to effectively manage allocated resources and budgeted hours for the portfolio.
- Drive improvement initiatives to enhance the quality and efficiency of the function.
- This is a global role involving interaction with stakeholders across APAC, EMEA and NAM.
- Work timings accordingly will remain flexible. 15+ years of experience in risk and control, supervision, and quality assurance/control and monitoring processes.
- Specific subject matter expertise in data management, data governance, and risk and control disciplines within Data and/or Technology processes.
- In-depth subject matter expertise in technology/data processes and risks, particularly regarding the system development lifecycle of technology system capabilities
- the ability to integrate these with business processes.
- Experience in regulatory data remediation activities.
- Demonstrated success in business, functional, and people management.
- Broad understanding of relevant banking regulation and supervisory expectations for large, complex financial institutions.
- Superior oral and written communication skills, with a particular ability to articulate and influence senior stakeholders.
- Certifications: Related certifications (e.g., CA, CISSP, CISA, CIA) are preferred.
- Proven record of effective communication with regulatory bodies and awareness of relevant banking regulation and supervisory expectations.
- Ability to lead by example, possessing strong influential and interpersonal skills to deliver results and advance the organizational agenda in a complex environment.
- Proven ability to effectively engage with senior management and communicate across all organizational levels." ------------------------------------------------------ Job Family Group: Controls Governance & Oversight ------------------------------------------------------ Job Family: Issue Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Analytical Thinking, Constructive Debate, Controls Lifecycle, Escalation Management, Governance, Issue Management, Process Design, Risk Management Lifecycle, Root Cause Analysis, Stakeholder Management. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer
- qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran
- any other characteristic protected by law.
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