Head of App Strategy & Transformation - 12 months

We don’t just believe in better. We make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still.

We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Role Overview Please note this is a 12 months – Fixed Term Contract We’re always looking for ways to make things better – and exciting new opportunities are on the horizon.

We’re seeking an experienced App Transformation Subject Matter Expert (SME) for a 12-month fixed term contract to support the Commercial, Product and Design Directors in setting the strategic direction, definition, and performance of the My Sky App as a critical customer platform for the UK & Ireland.

Your role will be to ensure the App experience is cohesive, modern, high-performing and differentiated - championing a strong App culture and elevating capability and knowledge across teams. If you’re experienced in creating exceptional App experiences and collaboratively driving innovation that achieves great customer and business outcomes, we want to hear from you.

What you’ll do This is a critical role in accelerating the My Sky App’s maturity as a platform, embedding best practice, building capability within teams, and laying the foundations for sustained success. You’ll act as the App’s senior voice across the organisation, work in partnership with the teams accountable for delivery of the App experience and own the long-term My Sky App strategy.

Establish the long-term My Sky App Strategy, aligned to business goals and customer needs, integrating external trends, benchmarking, and innovation. Align App strategy with broader channel and digital strategy and Value Stream objectives, actively managing dependencies, risks, and opportunities.

Define, communicate, and ensure strategic alignment of App Epics & Capabilities for a unified user experience. Work in partnership with Heads of Product to prioritise and deliver App initiatives effectively across squads, in a logical high-impact sequence.

Establish a sustainable virtual ‘App horizontal’ across Agile Release Trains, creating a consistent voice for the App, acting as the central point for App leadership across portfolios. Monitor and drive App KPIs, set targets, analyse trends, and ensure continuous improvement plans are in place for both user experience and commercial results.

Drive the operating model, cadence, and rituals for how App priorities are defined, agreed, and delivered, in partnership with Product, Design, CX, Technology & Strategy teams. Identify skill gaps across squads, working with leaders to upskill colleagues through coaching and knowledge sharing.

Represent the App in senior stakeholder conversations, share updates, and drive organisation-wide engagement in its development. Foster a strong internal App culture and community across teams and domains, champion the App as a product and platform.

What you'll bring: ·You’ll bring deep App strategy expertise & transformation experience, paired with strategic thinking and stakeholder influence. You have proven success at defining and driving cross-Agile Release Train consistency, ensuring pace of transformation, as well as the right customer and business outcomes through mobile App product delivery.

A strategic mindset with a proven ability to define, communicate and execute a long-term product platform vision, especially for customer-facing mobile apps. Expert-level knowledge of App UX/UI, performance frameworks, release models, platform-specific capabilities (e.g. iOS/Android), and mobile innovation.

Senior product leadership in App strategy, delivery, or platform development, with proven successful app transformation achieving market-leading app experiences through Agile/SAFe delivery models. The ability to work independently and navigate matrix organisations, influence at senior level and balance priorities across multiple business areas and ARTs.

Excellent stakeholder engagement, communication, and cross-functional leadership, you’re able to deliver effectively through others. Proven accountability for customer outcomes and commercial performance in a mobile context. Experience working in or across Agile Release Trains or equivalent scaled Agile models.

Strong familiarity with iOS/Android release cycles, store guidelines & platform innovations preferred. Data-literate with ability to define and act on KPIs to drive performance. A passion for customer experience, design and platform-led thinking.

Experience in leading horizontal/platform product roles across ARTs or similar structures would be advantageous. Benefits and perks There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster: Free NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you’ll work We've adopted a hybrid working approach to give more flexibility on where and how we work.

The hybrid working expectations for this role are 3 days in the office per week. Your office base You can either be based from Osterley or Livingston . Osterley Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life.

Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations.

Plus, there’s free onsite parking available for cars, motorbikes and bicycles. Or Livingston Watermark: Sky Watermark is our central site for Livingston, sitting between Glasgow and Edinburgh. With vibrant office spaces, chill-out areas, and an onsite canteen, it’s a great place to work and connect.

The nearest train station is Livingston North. A Sky shuttle bus runs between the station and campus every 20 minutes throughout the day. Plus, there’s onsite parking available for cars, motorbikes and bicycles Who we are We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services.

Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. We’re an equal opportunity employer and value diversity at our company.

We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate.

Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search #LifeAtSky on social media.