Data Center Operations Manager , ATL DCO

Amazon Data Services, Inc.•4h ago

United StatesOnsiteFull-timeManager Level5+ yrs exp

H-1B verified · 2310 LCAs

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Operations ManagerVp DataBusiness Ops ManagerRevenue OperationsPeople Operations

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication
the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work
fix complex problems within the Data Center Space. This team works in an environment that operates 24/7 AWS Infrastructure Services owns the design, planning, delivery
operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power
cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware
network engineers, supply chain specialists, security experts, operations managers
other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion Key job responsibilities Prioritize and assign trouble tickets to data center technicians and operators Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations Develop and drive career planning for data center teams Lead recruiting and onboarding efforts Lead performance management activities for team members Manage and deliver mid-size projects Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics Learn and become subject matter expert across all aspects in data center operations Monitor and drive all operational KPIs and metrics to ensure IT capacity availability Inspire and guide improvement in team process, technology innovation and automation Manage Large Scale Events (outages) and act as the call leader Manage and improve workflows and throughput for data centers operations Recommend, document
oversee policies and procedures to meet industry best practices and to meet required SLAs Maintain on-call schedule coordination and attendance Be passionate about the quality and quantity of services being provided
continuously strive to improve our Customer Experience A day in the life Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication
the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work
fix complex problems within the Data Center Space. This team works in an environment that operates 24/7. About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path
includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home
is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives
passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
4+ years of Information Technology (IT) experience
Bachelor's degree in computer science, engineering, mathematics or equivalent - 2+ years of people management experience - 2+ years of operations and on-call support for data center facilities, mission critical plants
production facilities experience
2+ years of computer hardware experience, including troubleshooting and repairing experience - Experience in technical writing in a relevant field - certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification
A+ or CND (Certified Network Defender) or Network+ or Security+ - Experience with system management tools and client/server environments Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, GA, Covington - 78,400.00 - 137,300.00 USD annually

Required skills

Data Center Operationshardware repairnetwork diagnosticsproject managementteam managementperformance managementdocumentationautomation