Content Analyst

The Content Analyst will be responsible for the collection, maintenance, validation, and dissemination of high-quality Treasury and Fixed Income market data across the EMEA region. The role requires managing real-time reference data operations, ensuring data accuracy and timeliness, supporting client issue resolution, and driving continuous improvements in data quality and operational processes.

The successful candidate will work closely with internal stakeholders, contribute to strategic initiatives, and help deliver an exceptional customer experience. Key Responsibilities Manage day-to-day business operations related to real-time reference data.

Maintain, validate, and deliver accurate Treasury and Fixed Income market data within defined service levels. Ensure data quality through proactive monitoring, cleansing, and maintenance activities.. Deliver high productivity while maintaining quality and accuracy standards.

Work closely with internal teams to identify trends and recurring client concerns, recommending and implementing solutions to reduce client queries. Communicate and liaise with internal and external stakeholders to resolve data-related issues effectively and efficiently.

Facilitate communication with CRM teams, stakeholders, and cross-functional groups to ensure timely issue resolution and enhanced customer experience. Efficiently handle customer issues and escalations before referral to Team Leads where appropriate.

Proactively undertake process assessments, working reviews, and operational improvement initiatives. Identify opportunities to improve efficiency, data quality, and standardization across processes. Perform root cause analysis for service requests and operational issues, working with relevant teams to implement sustainable solutions.

Take end-to-end ownership of assigned deliverables Required Skills & Experience Strong knowledge of Treasury, Fixed Income, and FX markets. Experience working with financial market data, reference data, or content operations. Strong analytical and problem-solving capabilities.

Excellent interpersonal, stakeholder management, and communication skills. Demonstrated ability to work under pressure and manage multiple priorities within tight deadlines. Strong customer focus and commitment to service excellence. Proficiency in Microsoft Office applications, particularly Excel, Outlook, Word, and PowerPoint.

Good keyboard and data-entry skills. Ability to work effectively in a team environment and demonstrate high agility and adaptability. Flexible to work in rotational shifts, including night shifts. Desired Skills Passion for problem solving and continuous improvement.

Strong attention to detail and commitment to data quality. Ability to adapt quickly to changing business needs and priorities. Demonstrated "can-do" attitude with strong ownership and accountability. Experience working with cross-functional teams and diverse stakeholder groups.

Ability to identify trends, perform research, and recommend process improvements. Strong organizational skills with the ability to consistently deliver results on time. Key Competencies Customer Centricity Analytical Thinking Operational Excellence Stakeholder Management Collaboration and Teamwork Adaptability and Agility Problem Solving Continuous Improvement Mindset Accountability and Ownership Career Stage: Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement.

If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.

Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas.

We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence.

Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.