Advisory Solution Consultant
Servicenow•3h ago
Gurgaon, HARYANA, inRemoteFull-timeSenior Level7+ yrs exp
- It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data
- any workflow— helping 85% of the Fortune 500® work smarter, faster
- better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.
- As a member of our core Solution Consulting team, you will play a critical role in driving our future success by being the champion of recommending AI-first business transformation to some of the most important customers in India and help them create a vision to execute plan. You will partner closely with Sales, Product Management, Professional Services, Partners
- the executive team to shape customer strategy, position differentiated solutions
- demonstrate measurable business value. This is a hands-on presales role for an experienced Solution Consultant who can combine technical depth, industry understanding
- executive-level communication. The successful candidate will be able to translate complex business challenges into compelling solution narratives, articulate the value of AI to CXO audiences
- connect ServiceNow capabilities to the industry processes that matter most to customers. What you get to do in this role: The Solution Consultant is a senior technical and business advisor with the ability to develop, position
- demonstrate differentiated solutions throughout the sales cycle while contributing to quarterly and annual sales goals for an assigned territory. Act as the technical, solution
- industry expert within a client-facing sales team. Partner with Sales to shape account strategy, qualify opportunities
- develop compelling solution approaches. Lead discovery and solution workshops to understand customer priorities, industry processes, operational challenges
- desired business outcomes. Build and deliver differentiated solution demonstrations that clearly connect ServiceNow capabilities to customer needs and measurable value. Develop and communicate a compelling AI narrative for CXO audiences, explaining how AI can improve productivity, decision-making, customer and employee experiences, operational efficiency
- business performance. Translate AI capabilities into practical industry use cases, clearly articulating the business value, adoption considerations, governance requirements
- expected outcomes. Demonstrate a strong understanding of relevant industry processes and identify opportunities to simplify, automate
- transform work across the enterprise. Engage confidently with business and technology executives, including CIOs, CTOs, CHROs, COOs, CISOs
- other senior stakeholders. Answer product, architecture, integration, security, AI
- technical questions from customers, partners
- ServiceNow colleagues. Provide feedback to Product Management on customer requirements, industry needs, competitive gaps
- potential product enhancements. Develop, share
- reuse best practices, industry narratives, demonstrations
- solution assets to improve the effectiveness of the wider Solution Consulting team. Stay current on AI developments, industry trends, competitive offerings, emerging technologies
- ServiceNow’s market differentiation. Support executive briefings, customer workshops, conferences, user groups, trade shows
- other strategic marketing activities.
- To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making
- problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights
- exploring AI's potential impact on the function or industry. A minimum of 7 years of direct presales Solution Consulting or Sales Engineering experience in enterprise software or cloud technology. Demonstrated experience supporting complex enterprise sales cycles, from discovery and solution design through executive presentations, demonstrations, technical validation
- deal closure. The ability to develop and deliver compelling AI narratives to CXO audiences, clearly connecting AI capabilities to business priorities, operational outcomes
- measurable value. A practical understanding of how AI can be embedded into enterprise workflows, decision-making, automation
- business processes. The ability to explain AI concepts in clear business language, including value, adoption, trust, governance, risk
- organisational impact. Strong knowledge of relevant industry processes, operating models, business challenges
- transformation priorities. The ability to connect technology capabilities to industry-specific use cases and quantify the potential business impact. Strong executive communication, storytelling, presentation
- facilitation skills. The ability to engage effectively with both business and technical stakeholders and adapt the narrative for different audiences. Proficiency with the ServiceNow platform or strong technical expertise in enterprise cloud software, workflow platforms, SaaS solutions, integrations, data
- AI. Experience collaborating with Sales, Product Management, Product Marketing, Partners, Customer Success
- Professional Services. Strong territory and opportunity management skills, including pipeline development, deal qualification, account planning
- close partnership with Sales. The ability to manage multiple priorities and operate effectively in complex, fast-moving enterprise sales environments. Willingness to travel as required. FD21
- Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote
- required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status
- any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process
- are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Required skills
AISales EngineeringSolution ConsultingEnterprise SoftwareCloud TechnologySaaSWorkflow AutomationData Integration