Digital Asset Operations Manager
Microsoft•1d ago
INHybridFull-timeMid Level3+ yrs exp
Top focus
Operations ManagerBusiness Ops ManagerRevenue OperationsPeople Operations
- Overview Join the Trust & Integrity Protection team and help shape the future of Digital Asset compliance and operations at scale. Our Digital Asset team plays a critical role in ensuring Microsoft digital assets are reviewed, governed
- maintained efficiently across the compliance lifecycle. As a Digital Asset Operations Manager, you will help manage the day-to-day execution of the Digital Asset review process by partnering with vendor teams, Digital Asset Owners
- cross-functional stakeholders. You will monitor operational performance, track key metrics and KPIs, identify process bottlenecks
- drive actions that improve review velocity, quality
- customer experience. This opportunity will allow you to strengthen your operational management expertise, develop deep business process and compliance knowledge
- build skills in data-driven decision-making, stakeholder management
- continuous process improvement. This role offers flexible work opportunities, with the ability to work from home part of the time in alignment with team and business needs. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others
- collaborate to realize our shared goals. Each day we build on our values of respect, integrity
- accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities
- Support the execution of the end-to-end Digital Asset review process by partnering with Digital Asset Owners, Microsoft stakeholders
- vendor teams to ensure reviews are completed within established service level objectives. You will help monitor review pipelines, identify blockers
- drive actions to improve review velocity and customer experience.
- Follow established procedures for process execution and contribute to maintaining a clear end-to-end view of Digital Asset review operations. You will track operational activities, collect data, perform analysis
- provide insights to support effective process monitoring and decision-making.
- Assist with process monitoring and evaluation by developing, maintaining
- analyzing operational metrics, dashboards
- key performance indicators (KPIs). You will help identify trends, benchmark performance
- highlight opportunities to improve efficiency, effectiveness
- Partner with vendor teams and cross-functional stakeholders to ensure operational deliverables are completed accurately and on time. You will facilitate communications, coordinate issue resolution
- help maintain accountability across the Digital Asset review ecosystem.
- Identify process bottlenecks, operational risks
- recurring issues through data analysis and stakeholder feedback. You will contribute to continuous improvement initiatives by recommending and supporting process enhancements, documentation updates
- automation opportunities.
- Support task-level change management activities related to Digital Asset operations, including process updates, tooling enhancements, reporting improvements
- stakeholder readiness. You will help ensure changes are successfully adopted and operational goals are achieved.
- Maintain process documentation, standard operating procedures (SOPs)
- operational guidance to ensure consistent execution and high-quality service delivery. You will promote operational excellence through attention to detail, process discipline
- a commitment to continuous improvement. Qualifications Required Qualifications
- Bachelor's degree in Business, Operations, Information Systems, Engineering, or a related field, or equivalent experience.
- 3+ years of experience in operations management, program management, business operations, compliance operations, or a related discipline.
- Experience managing operational workflows involving multiple stakeholders and external vendors.
- Strong analytical and problem-solving skills with the ability to interpret data and translate insights into action.
- Experience developing and tracking metrics, KPIs, dashboards, and performance reporting.
- Excellent verbal and written communication skills with the ability to communicate complex issues clearly and concisely.
- Strong organizational skills with a proven ability to manage competing priorities and meet deadlines.
- Demonstrated attention to detail and commitment to operational excellence. Preferred Qualifications
- Experience supporting compliance, governance, risk management, audit, or operational review programs.
- Experience with process improvement methodologies such as Lean, Six Sigma, or Continuous Improvement practices.
- Familiarity with Power BI, Excel, Power Automate, or other reporting and workflow tools.
- Experience working in a global, matrixed organization.
- Ability to identify trends, anticipate operational risks, and drive proactive solutions.
- Demonstrated customer-focused mindset with strong collaboration and influencing skills This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation
- any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Required skills
Operations ManagementProgram ManagementComplianceData AnalysisMetrics TrackingKPI DevelopmentPower BIExcelPower Automate