Operations Team Lead
Eucalyptus•3h ago
AU - HQ - NSWRemoteFull-timeSenior Level5+ yrs exp
Top focus
Operations ConsultantOperations AnalystOperations Manager
- About Eucalyptus
- We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.
- Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.
- Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support
- clinician-led care from prescribers, nurses, health coaches, pharmacists
- dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.
- Our Growth Story:
- Supporting patients living with obesity across our 5 markets
- Received selective NICE endorsement to provide services to the NHS
- Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.
- About the role
- You'll sit at the intersection of clinical excellence and patient experience — a truly unique leadership role in digital healthcare.
- At Eucalyptus, patients are at the core of everything we do. As the leader of our Australian Medical Support team, you'll be the champion of the patient relationship: cultivating the link between our patients and the business, challenging the status quo
- ensuring every interaction delivers real value. You'll drive operational efficiency across quality, reliability
- patient satisfaction — while working in close alignment with our Manila teams and leveraging automation and AI to deliver safe, fast
- meaningful patient outcomes at scale.
- What you'll be doing
- Lead and develop a world-class patient care team. You'll lead our Sydney-based Medical Support team, setting the bar for clinical standards in collaboration with our Clinical Operations Lead and creating an environment where your team can do their best work.
- Champion a patient-first approach. Embed empathy into every decision by deeply understanding patient needs — ensuring every improvement to our patient journey makes patients feel safe, informed, and supported.
- Build scalable systems and processes. Design and implement workflows, playbooks, and training that enable consistent, high-quality support across all clinics and geographies.
- Leverage data and insights. Use analytics to forecast demand, track performance, identify root causes, and drive proactive improvements across the patient journey.
- Be the ultimate escalation point. For complex patient enquiries across our Sydney HQ and offshore support teams, you'll be the senior decision-maker — solving, escalating to Clinical Operations where needed
- working cross-functionally with clinical, operations
- product teams to identify risks and drive process improvements.
- About you
- Experienced operator — proven background in customer support, service operations, or patient experience at scale; experience in healthcare, digital health, or regulated industries is a plus.
- People leader — skilled at leading large, distributed or offshore teams; you set a high bar, lead by example, and build resilient, motivated people around you.
- Clear communicator — you craft compelling communications across all levels of an organisation, from frontline agents to executive stakeholders.
- Data-driven — track record of improving service performance through insights, analytics, and experimentation.
- Persistent — you find solutions where others see roadblocks and keep momentum through change and ambiguity.
- Reflective — you actively seek feedback, know when to ask for help, and model that behaviour for your team.
- Systems thinker — you look for structural improvements, not just case-by-case fixes.
- Mission-aligned — you're genuinely excited about the intersection of technology, healthcare, and patient outcomes, and want to help shape what best-in-class digital care looks like.
- Nice to have
- Experience in or curiosity about telehealth environments and GLP-1 treatments.
- Familiarity with offshore or distributed team operations.
- Why join Eucalyptus?
- Euc is also behind a growing family of digital healthcare clinics ( Pilot, Kin , Software , Compound ) across men’s health and well-being, fertility, skincare, and preventative health.
- Here’s what makes joining Euc unique:
- What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics
- geographies as we build a truly preventive healthcare ecosystem.
- Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
- Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
- Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
- Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.
- What’s ahead in Australia?
- Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany
- Japan, collaborate with teams in the Philippines and South Africa
- explore new markets or travel internationally. Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders.
- Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
- Work where well-being matters - Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties.
- Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
- Support at every stage - Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program.
- At Eucalyptus, we value individuals from all backgrounds, experiences
- we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people
- every application is reviewed by a member of our recruitment team.