Director, Regional Communications

What You'll Do

• Lead the planning and execution of regional communications that support business priorities, leadership visibility, associate engagement
• market presence Partner with regional leaders and cross-functional stakeholders to develop communication plans, messaging frameworks
• content aligned to key initiatives and milestones Write, edit
• publish content across channels including email, intranet, newsletters, presentations, announcements
• external-facing materials as needed Manage the end-to-end awards process, including identifying opportunities, gathering inputs, developing submission content, coordinating reviews
• tracking outcomes Build and maintain an awards calendar and submission pipeline that aligns recognition opportunities to business achievements, innovation
• leadership priorities Develop concise, credible
• audience-focused messaging that translates complex information into clear communications for internal and external audiences Track communication and awards performance using measurable outcomes, stakeholder feedback
• reporting to improve future planning and execution Ensure communications and awards materials are accurate, timely
• aligned to the Fiserv brand voice and review standards Experience you'll need to have: 8+ years of experience in communications, public relations, corporate communications, employee communications, marketing communications
• a related field 8+ years of experience writing, editing
• publishing content for multiple audiences across internal and external communication channels 8+ years of experience developing communication plans, messaging frameworks
• content strategies for business initiatives in complex organizations Experience managing award submissions, recognition programs, nominations
• similar high-visibility content processes Experience partnering with senior leaders and cross-functional stakeholders to gather inputs, align messaging
• deliver communication outcomes Bachelor's degree Experience that would be great to have: Experience supporting regional or international communications programs Experience in financial services, payments, fintech
• a regulated industry Experience with intranet platforms, content management systems, project tracking tools
• analytics dashboards Experience supporting executive communications, thought leadership
• event-related communications How you'll work: This role is on-site Monday through Friday.
• Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.
• Travel: This role requires occasional travel (up to 10%).
• Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
• Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave. #LI-VA1 Salary Range $114,000.00 - $192,000.00 These pay ranges apply to employees in New Jersey and New York.
• Pay ranges for employees in other states may differ.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.
• Thank you for considering employment with Fiserv.
• Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status
• any other category protected by law.
• If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com .
• Please note our AskHR representatives do not have visibility to your application status.
• Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
• Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements.
• Please do not send resumes to Fiserv associates.
• Fiserv is not responsible for any fees associated with unsolicited resume submissions.
• Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv.
• Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
• Any communications from a Fiserv representative will come from a legitimate Fiserv email address.