Technical Program Manager, eDiscovery and Legal Operations

Amazon.com Services LLC•4h ago

United StatesOnsiteFull-timeMid Level5+ yrs exp

H-1B verified · 2310 LCAs

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Program ManagerTechnical Program ManagerOperations Manager

Amazon's Legal Operations organization is looking for a Technical Program Manager to lead eDiscovery program delivery at a global scale. In this role, you will own the technology roadmap for eDiscovery, drive cross-functional programs across engineering, legal, and vendor teams, and stand up AI-powered capabilities that transform how Amazon manages litigation support. You will report to the Head of eDiscovery and lead programs spanning the full eDiscovery lifecycle—from data collection through production—while building the systems and vendor partnerships that reduce cost and accelerate outcomes. The Legal Operations team is data-driven and systems-oriented— we measure what matters, automate what we can, and build for scale. This role requires someone who can write a technical design document, run an AI pilot, negotiate a vendor SOW, and present results to VP-level stakeholders in the same week. You will operate with high autonomy in ambiguous environments, working across engineering, legal, and vendor teams to deliver without direct authority over resources. This role involves access to confidential legal information and requires a high level of professionalism, integrity, and discretion. Key job responsibilities - Program Ownership & Delivery: Own the eDiscovery Transformation Program end-to-end: define the roadmap, set milestones, manage cross-team dependencies, proactively identify risks, and drive resolution or escalation with appropriate judgment. Define success metrics for program initiatives and build reporting frameworks that give leadership visibility into matter health, vendor performance, and operational efficiency. - Technology & Architecture: Define technical requirements and drive design reviews for vendor integrations, data pipelines, and system interoperability between eDiscovery platforms and internal tools. Collaborate with IT, Security, and Microsoft 365/Purview teams on legal hold automation, custodian data collection, and preservation workflows. Drive process automation by identifying opportunities to eliminate manual steps through scripting, API orchestration, or platform configuration. - AI & Tool Strategy: Lead the evaluation, piloting, and procurement of AI-powered tools (TAR, generative AI, NLP classification) for document review and legal analytics—defining evaluation frameworks, success metrics, and defensibility standards, and building business cases that quantify ROI. - Vendor & Standards: Own the vendor strategy: manage the preferred partner program, drive RFP processes, negotiate rate cards and SLAs, conduct performance reviews, and define quality standards for ESI processing, review, and production workflows. - Stakeholder Alignment & Communication: Drive alignment across legal, engineering, and vendor stakeholders with competing priorities
author program narratives and business cases for senior leadership. Mentor team members and contribute to hiring, interview processes, and talent development within the organization. A day in the life Your morning might be a design review for a vendor API integration you spec'd. By mid-morning you're configuring an AI pilot—tuning recall thresholds on a document review model. After lunch you're drafting a business case for a platform migration, pulling cost and throughput data into a narrative for senior leadership. Late afternoon, a legal hold workflow breaks and you're coordinating the fix across IT and compliance before a preservation deadline. No two days look the same—some weeks are technical delivery, others are vendor negotiations and program roadmaps. You connect the technical reality to the business outcome, and you own both. About the team Legal Operations enables Amazon Legal to operate with maximum efficiency, quality, and cost-effectiveness through world-class operational support and technology solutions. Our programs include: Outside Counsel Management: Building long-term relationships with outside counsel and preferred law firms, including pricing negotiations, budget management, value-added services utilization, diversity tracking, billing, onboarding, and conflict waiver reviews. eDiscovery: Providing technology-enabled discovery services leveraging AI and advanced analytics for litigation and investigation matters. Paralegal & Litigation Program Management: Delivering paralegal support and program management expertise to litigation teams. Legal Infrastructure: Supporting technology infrastructure, systems, and processes including knowledge management, communications, attorney licensing, records management, and CLE programs.
Experience developing and executing/delivering product and technical roadmaps - Experience with software development lifecycle
experience in agile/scrum or related collaborative workflow - 5+ years of technical program management experience - 3+ years of working cross functionally with tech and non-tech teams experience
a Master's degree and 2+ years of program or project management experience
Experience communicating with customers, technical, regulatory, business teams
management to collect requirements, describe product features
technical designs - Experience with eDiscovery platforms (Relativity, RelativityOne, Nuix
equivalent) and the EDRM lifecycle - Demonstrated ability to use data and metrics to drive program decisions, prioritize investments
communicate results to senior leadership - Experience designing or managing system integrations, data pipelines
platform migrations - Experience building programs from scratch in ambiguous environments with minimal precedent - Hands-on experience evaluating or deploying AI/ML tools in a legal or compliance context—TAR, predictive coding, NLP classification
generative AI Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, SEATTLE - 148,700.00 - 201,200.00 USD annually

Required skills

AINLPPythonAPIeDiscoverydata pipelinesprogram managementvendor managementagilescrum