Sr. Product & Customer Experience Insights Manager, Customer Experience and Business Trends
Amazon.com Services LLC•2h ago
United StatesOnsiteFull-timeManager Level5+ yrs exp
H-1B verified · 2310 LCAs
Top focus
Product ManagerVp ProductProduct Marketing ManagerCustomer Success ManagerSenior Product Manager
- Are you passionate about improving consumer experiences on Amazon and innovating with GenAI and agentic solutions? Amazon Customer Experience and Business Trends is seeking a Sr. Product Manager to understand, evaluate
- drive improved shopping experience for Amazon Consumers. You will design, build
- execute multi-method approaches that will enable you to measure, benchmark
- drive meaningful improvements in retail consumer experiences in North America. You will own workstreams that deliver insights that cut across multiple businesses, product lines
- customer types. You will partner with senior business leaders to deliver timely insights that drive meaningful changes and actionable results. Key job responsibilities - Product Management: Lead complex, timely
- relevant studies to improve customer experience, including scope alignment with business leaders, design, data collection and analysis, recommendations and presenting results to senior leaders. - Experiment and innovate with autonomous AI agents that orchestrate workflows for evaluation and measurement. - Collaborate with cross-functional teams including scientists, developers
- product managers. - Stay current with the latest advancements in retail and agentic commerce. - Explore potential business opportunities and translate them into concrete hypotheses and analysis requirements. - Build ongoing relations with stakeholders to understand their challenges and priorities, build roadmap
- drive actions through insights delivery. About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas
- various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for eveyr customer (e.g., consumers, developers, sellers/brands, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving
- we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills
- backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solution Architects, Data Scientists, Business Intelligence Engineers, Risk Managers
- 5+ years of product or program management, product marketing, business development or technology experience - Bachelor's degree or equivalent - Experience with feature delivery and tradeoffs of a product - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience as a product manager or owner
- Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, VA, Arlington - 136,000.00 - 184,100.00 USD annually USA, WA, Seattle - 136,000.00 - 184,100.00 USD annually