Quality Associate, LMAQ, Last Mile Analytics and Quality (LMAQ)
Amazon Development Centre (India) Private Limited - S55•4h ago
IN, KA, BengaluruOnsiteFull-timeEntry Level0-1 yrs exp
Top focus
Analytics Engineer
- The Last Mile Analytics & Quality Team is seeking a Quality Associate who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management
- other operational activities related to the Transportation process and optimization. Your contributions will have a direct and significant impact on our customers' experience. This role demands quick learning and the ability to manage overlapping tasks
- are crucial to your success. You will have the opportunity to address high-impact production issues that often require coordination among multiple stakeholders and operations groups, providing you with a broad perspective on the business. Roles and Responsibilities: This includes, but is not limited to:
- Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems.
- Investigate images/videos and provide recommended actions in accordance with SOPs.
- Listen to customer calls, transcribing text from calls, emails, when necessary to resolve issues.
- Identify patterns emerging from audits and contribute to process/program improvements.
- Provide timely responses to stakeholders on related tasks as per SOP and SLA.
- Systematically escalate problems to relevant owners/teams according to pre-determined processes.
- Maintain records of day-to-day work by updating trackers or workflow tools.
- Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks.
- Understand performance metrics and leverage them to drive business goals.
- Work in a collaborative environment and contribute to the growth of the respective team/program.
- Develop a global perspective and understand the nuances of various geographies that Amazon operates in.
- Be flexible to work on multiple programs as per business requirements.
- **Weekly Off: Rotational (5-day work week with 2 consecutive days off, which may change based on business requirements). * Work from Office Role
- Bachelor's degree - Experience communicating with managers and associates at all levels - Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Required skills
Microsoft Office