Customer Marketing Program Manager, EMEA
Stripe•5h ago
United KingdomOnsiteFull-timeMid Level6+ yrs exp
Top focus
Program ManagerProduct Marketing ManagerTechnical Program ManagerGrowth Marketing ManagerPerformance Marketing
- Who we are
- About Stripe
- Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue
- accelerate new business opportunities. Our mission is to increase the GDP of the internet
- we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
- About the team
- The Customer Marketing team, housed within the broader Product Marketing Team, executes programs that amplify our customers' voices. We showcase customers' successes through content, events
- references, providing social proof that drives awareness, consideration
- What you’ll do
- Be a storyteller. You have deep empathy for users and are able to adapt how you communicate to best reach and engage your audience and differentiate Stripe
- Know how to build a program from the ground up. You have what it takes to get new programs off the ground: building briefs, aligning with stakeholders, presenting to leadership, and owning program rollout
- Communicate with impact at all levels. You're comfortable crafting and delivering program updates to senior and executive audiences — translating complex program data into clear narratives that inform decisions and build confidence
- Work smarter with AI. You actively use AI tools to accelerate your work — from drafting content and synthesizing research to building agents that automate repeatable workflows and scale program operations
- Love working across GTM. You work with a range of disciplines to execute on your work
- Keep things organized. You manage interdependent, complex projects and programs and keep various work streams on track
- Be Ambitious. You thrive in a fast-moving, dynamic, hyper-growth environment and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right
- Responsibilities
- Partner closely with cross-functional go-to-market teams to identify and develop impactful customer stories and use cases to support Stripe's go-to-market efforts
- Collaborate with the broader Marketing and Communications teams to incorporate customer voices and stories into digital, social, event, and other marketing channels
- Act as the primary point of contact for sourcing, pitching, and managing customer speakers for key industry events and conferences
- Design and implement new strategic initiatives to identify, engage, and nurture top customers
- Leverage AI tools and
- applicable, collaborate with technical teammates to build lightweight agents that automate and scale customer marketing workflows — such as content production, program reporting
- Develop and deliver regular program updates and performance readouts to senior and executive stakeholders, surfacing key insights, progress against goals, and strategic recommendations
- Analyze program performance and customer sentiment to continuously optimize Stripe's approach to customer marketing
- Work with global Stripes to share best practices, adapt successful programs for local markets, and contribute regional insights to the overall global strategy
- Who you are
- [Boilerplate copy]
- We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
- Minimum requirements
- [Instructions]
- 6+ years of customer marketing experience with experience working in B2B settings and with sales teams
- Strong communication and executive presence, with the ability to build relationships with customers, synthesize program performance into compelling narratives, and present confidently to senior and executive leadership
- Experience building and driving customer-centric programs and activations
- Exceptional organizational skills, ability to think through and implement processes that scale
- Comfort working with AI tools as a core part of daily work — using them to move faster, produce higher-quality output, and find new ways to scale programs
- Preferred qualifications
- Direct content creation experience including case studies, speaking engagements and video storytelling
- Experience owning relationships with multiple external content agencies
- Hands-on experience collaborating on or building AI agents to automate marketing workflows or program operations
- Familiarity with Google Analytics, Hubble, and customer marketing software
Required skills
customer marketingB2BAIGoogle Analytics