Sr Manager, IT - Web Solution Owner - Foster City
Top focus
At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe.
We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations.
Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite.
As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description The Senior Manager, IT – Web Capability is a strategic business facing role within the Commercial IT team, accountable for the end-to-end web capability supporting Gilead and Kite commercial brands across the US market. This role serves as the Web Solution Owner , driving enterprise web strategy, governance, roadmaps, and stakeholder relationships to deliver customer-centric, AI-enhanced, data-driven web experiences for healthcare professionals (HCPs) and patients.
You will partner closely with brand marketing, Digital Strategy & Operations (DSO), Medical Affairs, agencies, and cross-functional IT teams (Enterprise Platforms, Integration, D&A, Marketing Automation, Security) to transform commercial and brand objectives into actionable digital strategies — leveraging AI, conversational interfaces, and intelligent automation to drive engagement, self-service, and personalization at scale.
Core Responsibilities: Strategy & Governance Drive the commercial web strategy and multi-year roadmap, incorporating omnichannel-by-default principles, AI-driven insights, and intelligent automation to minimize customer journey friction. Establish and enforce end-to-end web governance protocols, including domain management, UX standards, design systems, AI/chatbot content governance, and privacy/cookie compliance.
Lead demand management, capacity planning, and prioritization across the web portfolio for Liver/COVID and Oncology brand workstreams. Delivery & Operations Oversee the full website development lifecycle — demand intake, planning, execution, deployment, and ongoing optimization — ensuring on-time, on-budget delivery aligned to business objectives Drive release planning, deployment scheduling, and web operations in partnership with delivery leads and managed service providers.
AI, Chatbot & Intelligent Experience Define and execute the AI and conversational experience strategy for commercial web properties, including chatbots, virtual assistants, and live-chat handoff solutions for HCP and patient audiences. Oversee design and training of conversational flows, ensuring compliance with MLR (Medical, Legal, Regulatory) review processes for all AI-generated or chatbot-delivered content in the pharma context.
Champion AI-driven personalization — leveraging recommendation engines, predictive analytics, and behavioral models to deliver tailored web content and next-best-action experiences for HCPs and patients. Stakeholder & Business Partnership Act as the single point of accountability and escalation for the commercial web portfolio, partnering with DSO, brand teams, agencies, and digital engagement leads Translate business needs into IT roadmap items and solution proposals; advise leadership on AI capability enablement opportunities and emerging technology investments Communicate proactively across stakeholders on project status, risks, and strategic decisions Web Platforms & CMS Deep expertise in Sitecore / AEM / or comparable enterprise CMS platforms; familiarity with headless/static site architectures, and cloud hosting.
Awareness of AI-driven content operations — automated content tagging, AI-assisted authoring, intelligent search, and dynamic content assembly. Strong working knowledge of analytics tools, personalization engines, consent/preference management (OneTrust), and SEO/SEM Pharma Digital Channels Experience with HCP portals, DTC/patient websites, MLR review workflows, and regulatory compliance for promotional and AI-generated digital content.
Understanding of omnichannel orchestration, customer journey mapping, rule-based and behavior-based personalization Agile & Product Mindset Proven ability to operate as a product owner — managing backlogs, writing user stories, and applying Agile/hybrid delivery methodologies.
Leadership & Communication Strong stakeholder management at the senior/executive level; ability to influence without authority across IT, marketing, compliance, and agency partners. Concise, strategic communicator; able to translate complex technical and AI concepts into business value
Basic Qualifications
- Bachelor's Degree and Eight Years' Experience OR Masters' Degree and Six Years' Experience Preferred Qualifications: 10+ years in IT with progressive responsibility in web platform management, digital marketing technology
- omnichannel capability delivery. 5+ years in the pharmaceutical, biotech
- life sciences industry, preferably supporting US Commercial functions. 3+ years managing cross-functional teams and external vendors/MSPs. 2+ years of hands-on experience with CMS platforms (Sitecore), conversational AI
- chatbot implementations in a regulated industry. People Leader Accountabilities :
- Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
- Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose.
- Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem. The salary range for this position is: $169,320.00 - $219,120.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*. For additional benefits information, visit: https://www.gilead.com/careers/compensation-benefits-and-wellbeing * Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans. For jobs in the United States: Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex , age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance. For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster. NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information
- or (d) otherwise protected by law. Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team. Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion. For Current Gilead Employees and Contractors: Please apply via the Internal Career Opportunities portal in Workday.