Manager, Intake & Governance
Become a part of our caring community The Manager, Intake & Governance owns the design, deployment, and continuous improvement of the third-party intake process and the governance processes that consist of initial business case through onboarding, steady-state performance management, and value realization.
Reporting to the AVP, Vendor Performance and Value Management, you will establish the gating, decision rights, and operating cadences that bring discipline to how the Medicaid line of business engages, scales, and terminates third-party relationships, ensuring strategic alignment, financial accountability, and risk transparency at every stage of the lifecycle.
Main Responsibilities: o Design and orchestrate a standardized end-to-end intake process, partnering with stakeholders to translate demand into structured business cases and aligned vendor scoping, sequencing, and onboarding readiness o Define and manage end-to-end third-party lifecycle governance, including stage-gates, decision rights, and cross-functional alignment to ensure consistent, compliant execution o Lead a centralized, real-time view of the intake-to-value pipeline, ensuring data integrity and delivering executive-ready insights on portfolio performance, risks, and outcomes o Drive governance forums and act as the integrator across stakeholders to align intake commitments with vendor performance management and enterprise priorities. o Deliver data-driven insights and reporting while leading continuous improvement efforts to eliminate inefficiencies and strengthen intake and governance processes Use your skills to make an impact Required Qualifications o Bachelor's degree o 7+ years of experience in vendor management, governance, operations, or process design o Experience owning an intake or lifecycle process o Experience designing operating models including decision rights, or RACI frameworks across cross-functional stakeholders o Strong financial and business case acumen, including the ability to evaluate ROI, value realization, and operating efficiency elements o Experience facilitating executive-level governance forums and translate complex inputs into high-quality deliverables o Advanced proficiency in Excel, PowerPoint, and visualization or workflow tools (e.g., Power BI, Tableau, Smartsheet) o Proven track record of building or operating stage-gate, demand management, or governance frameworks across a complex portfolio of vendors, suppliers, or initiatives o Will accommodate EST/CST work hours Preferred Qualifications o Experience in a Medicaid, Medicare, or other regulated healthcare environment o Exposure to third-party procurement, or category management disciplines o Experience implementing or administering vendor management o MBA or advanced degree in a related discipline Additional Information: Location: Remote, Nationwide Interview Format: As part of our hiring process for this opportunity, we will use an interviewing technology called HireVue to enhance our hiring.
HireVue allows us to quickly connect and gain valuable information from you about your relevant experience at a time that is best for your schedule . Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $94,900 - $130,500 per year This job is eligible for a bonus incentive plan.
This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 06-23-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.
These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.
This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.