Support Engineer

Amazon Development Centre Canada ULC•4h ago

CanadaOnsiteCA$70.1K–CA$117KFull-timeMid Level4+ yrs exp

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Tech Support EngineerIt Support

Selling on Amazon is one of the company's fastest-growing businesses. Since 1999, third-party sellers have grown to account for 58% of Amazon sales, with a 52% annual growth rate compared to 25% for Amazon's first-party sales. The Selling Partner Financial Technology team aims to enable every partner to thrive globally by providing a trusted, simple
intuitive financial experience. We support Stores Partners with foundational capabilities for financial event onboarding, balance tracking, payouts, collections, risk reduction
internal financial reporting. Currently serving 2.7M+ active sellers across 35+ Amazon internal businesses, we apply state-of-the-art technology to solve complex business problems. Our projects have significant visibility and impact, directly tied to Amazon's profitability and growth. We seek Software Development Engineers (SDEs) who want to stretch both their technical abilities and business awareness. Ideal candidates will have sound technical acumen and enthusiasm for real-world problem-solving, an innovative mindset and persistence in tackling challenges, broad technical skills to optimize data synthesis and complex business rules
the ability to employ the latest technology in supporting Amazon's next-generation selling partner services. As a team member, you'll gain unique insights into Amazon.com's operations, from back-end systems to business models and selling partner relationships. The role requires exemplary analytical, critical thinking
problem-solving skills, passion for maintaining highly reliable, distributed systems operating 24/7/365, effective collaboration with internal users, cross-functional development teams
technical support, as well as excellent communication skills, self-motivation, flexibility
a strong work ethic. Join our top-notch engineering team to build innovative software, develop advanced customer experiences
make history while having fun! Key job responsibilities Key job responsibilities: - Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services - Work on operations and maintenance driven coding projects, primarily in Java - Software deployment support in staging and production environments - Develop tools to aid operations and maintenance - Work with engineering team for taking over active support issues and creating a team specific knowledge base and skill set
4+ years of software development
4+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems - Experience in agile/scrum or related collaborative workflow - Experience troubleshooting and documenting findings - Experience analyzing and troubleshooting RESTful web API calls
Knowledge of distributed applications/enterprise applications - Knowledge of UNIX/Linux operating system Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off
other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, BC, Vancouver - 70,100.00 - 117,000.00 CAD annually

Required skills

JavascriptingtroubleshootingdebuggingRESTfulUNIXLinux