Director of Operations
Eucalyptus•5h ago
United KingdomHybrid$1.2Full-timeDirector Level8+ yrs exp
Top focus
Operations AnalystOperations ManagerOperations Consultant
- About Eucalyptus
- We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.
- Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.
- Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support
- clinician-led care from prescribers, nurses, health coaches, pharmacists
- dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.
- Our Growth Story:
- 130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long-term care global
- Supported over 350k patients living with obesity across our 5 markets
- Received selective NICE endorsement to provide services to the NHS
- Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.
- About the Role
- We are looking for a Director of Operations to own the systems, structure
- governance that allow our supply chain and fulfilment operation to scale reliably as we grow into a more complex, multi-brand business under the Hims & Hers umbrella.
- This is a high-ownership role sitting at the intersection of operations, supply chain, commercial delivery
- cross-functional execution. You will be responsible for making sure the operation works - not just today, but as we transition to the Hims & Hers brand, treat more conditions
- grow order volumes over the next few years.
- You will report into the VP of Operations Assurance at Hims & Hers, leading a small but growing team.
- What You'll Do
- Strategy & Planning: define and own the annual supply chain strategy, OKRs, and volume forecasting, translating growth plans into resource, capex, and headcount.
- Supply Chain & Procurement: manage end-to-end demand and supply planning, pharmaceutical and vendor relationships, and procurement governance across Rx and non-Rx categories.
- Delivery & Patient Experience: own courier strategy, carrier SLA management, and the delivery experience function as a retention lever.
- Cost & COGS: own fulfilment cost per order and shipping targets, identifying and delivering initiatives to reduce COGS and wastage across the operation.
- Fulfilment Engineering & Systems: own the roadmap for fulfilment systems (PMR, WMS, ERP) across our pharmacy and warehouse operations, partnering with engineering to deliver and govern them reliably at scale.
- Cross-functional Launches: lead supply chain input into new product and brand launches, coordinating across Commercial, Clinical, and Growth as we expand under Hims & Hers.
- Team & Org Design: lead and grow a small team from day one, hiring key roles and building a high-accountability culture as the operation scales.
- About You
- You are an experienced operations leader who thrives in high-growth environments where the pace is fast and the problems are genuinely complex. You know how to build structure without creating bureaucracy
- how to hold a high bar on execution without slowing the business down.
- You are as comfortable in the weeds of a supply chain model or a fulfilment systems conversation as you are presenting a strategy to senior stakeholders. You are commercially sharp, operationally rigorous
- a natural cross-functional partner.
- You are excited by the challenge of scaling an operation that is already moving quickly - bringing the systems, governance
- team capability needed to support a more complex, multi-brand business as Eucalyptus grows within the Hims & Hers portfolio.
- 8–12 years of experience in supply chain, operations, or a related function, with at least 3–4 years in a director or head-of level role with a team behind you
- Proven track record of owning end-to-end supply chain or fulfilment operations at scale - ideally in a high-growth, high-volume environment (e.g. e-commerce, health, consumer goods, mobility)
- Demonstrated ability to build and manage supplier and vendor relationships across complex, multi-category supply chains
- Strong commercial acumen - able to own COGS targets, model cost initiatives, and communicate financial impact clearly
- Experience working closely with product and engineering teams to define and deliver fulfilment system requirements & transformations (e.g. WMS, ERP, order management)
- Experience leading cross-functional product and category launches from an operations perspective
- Strong people leadership skills - able to hire, develop, and performance manage a growing team
- Excellent stakeholder management - confident presenting to exec and SLT-level audiences and partnering across commercial, clinical, and finance functions
- Based in London, with willingness to travel to Birmingham & Enfield on a regular basis
- Why join Eucalyptus?
- Euc is also behind a growing family of digital healthcare clinics ( Pilot, Kin , Software , Compound ) across men’s health and well-being, fertility, skincare, and preventative health.
- Here’s what makes joining Euc unique:
- What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics
- geographies as we build a truly preventive healthcare ecosystem.
- Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
- Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
- Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
- Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.
- What’s ahead in the UK
- Invest in your growth – Annual development budget plus 3 days of professional development leave
- Work flexibly – Hybrid setup with 3 days a week in our Old Street office, designed for focus and collaboration
- Support your well-being – Private health insurance through Vitality or opt for a monthly wellness allowance to spend on what matters most to you
- Take time off – 25 days of holiday, enhanced parental leave and work from anywhere 3 weeks out of the year
- Join a connected team – A vibrant office culture with regular socials, clubs, after-school sport, and seasonal events
- At Eucalyptus, we value individuals from all backgrounds, experiences
- we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people
- every application is reviewed by a member of our recruitment team.
Required skills
supply chainoperationsprocurementvendor managementcost managementfulfilment systemscross-functional collaborationteam leadership