Supervisor, Intake Operations- Evernorth

As the Supervisor of Intake Operations, you will lead a high-performing team responsible for ensuring patients experience timely, accurate, and seamless access to care. In this role, you will guide daily operations, strengthen team capabilities, and drive continuous improvement across intake processes.

Your leadership will foster a collaborative, service-focused environment that enhances patient outcomes and supports organizational growth. Responsibilities Lead daily intake operations by prioritizing workflows, assigning responsibilities, and ensuring timely, accurate completion of tasks.

Develop and coach team members, supporting onboarding, training, and ongoing competency growth to build a strong and engaged workforce. Monitor performance, provide feedback, and guide improvement efforts to support productivity, quality, and service goals.

Oversee key intake functions including onboarding, insurance verification, authorization, and patient support coordination. Serve as the primary escalation point for complex insurance and coverage issues, ensuring accurate resolution and minimal delays in care.

Drive new therapy onboarding initiatives, including payer research, workflow development, staff training, and implementation. Maintain and apply expertise in payer policies, medical and pharmacy benefits, and reimbursement requirements. Identify trends in verification errors and operational challenges, partnering with leadership to implement solutions and improve efficiency.

Partner cross-functionally with Revenue Cycle, Clinical, Account Management, and Operations teams to support patient onboarding and care delivery. Ensure compliance with regulatory requirements, accreditation standards, and internal policies.

Support scheduling, staff communication, and departmental updates to maintain alignment and transparency. Model professional, service-driven behaviors that reinforce a positive team culture. Required Qualifications Minimum 3+ years of experience in healthcare intake, operations, or related supervisory roles.

Strong organizational and problem-solving skills with the ability to manage multiple priorities. Excellent communication skills with ability to collaborate across teams and stakeholders. Proficiency with Microsoft Office and workflow or patient management systems.

Preferred Qualifications Experience in specialty pharmacy, infusion services, or healthcare operations. Demonstrated leadership experience including team development, coaching, and performance management. Familiarity with payer policies, insurance verification processes, and reimbursement models.

Experience supporting accreditation standards or process improvement initiatives. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 61,700 - 102,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.

We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here . About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives.

At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.

Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.

These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.