Leader, Quality, GES NA Ops Engineering

Amazon.com Services LLC•2d ago

United StatesHybridFull-timeManager Level5+ yrs exp

H-1B verified · 2310 LCAs

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Vp EngineeringEngineering ManagerDirector Engineering

Amazon created one of the most sophisticated supply chains in the world. From the introduction of Amazon Prime to the use of advanced technology for package delivery, Amazon consistently drives change from the front of the pack. Amazon is now searching for an innovative and quality-obsessed Leader, Quality Engineering to lead a transformational function within NA Global Engineering Services (GES). This leader will build and own the end-to-end quality discipline that provides lifecycle continuity across construction, MHE installation
operational readiness—ensuring every facility GES delivers is complete, functional
meets design intent and operational requirements on day one. As the Leader and Leader of GES Quality, you will establish the quality governance, standards
compliance framework that enables GES NA to deliver complete and operationally functional facilities, equipment
infrastructure supporting Amazon's global logistics network. The GES Quality team operates across four pillars: Construction Quality, MHE Quality, Operational Readiness Quality
Business Quality Assurance. You will create the unified quality thread from design through project closeout that no single execution team can maintain alone—connecting interdependent workstreams, enforcing tollgates
ensuring quality insights flow back into the system to make every project smarter than the last. Successful candidates are technical leaders who bring deep engineering credibility across construction and automation disciplines, a passion for building prevention-first quality systems
a track record of earning trust with field execution teams through shared purpose rather than positional authority. You must be comfortable building a new discipline from the ground up, consolidating quality-related activities previously distributed across D&C, Operations Engineering, Launch
Start Up into a single, integrated organization. As a senior manager, you are responsible for establishing the right team structure, governance frameworks
field connectivity model to deliver first-time launch quality across all GES facilities. You partner with execution teams (OE, D&C, Launch, Start Up), design partners (WWDE, Firm Engineering), TVM, GPO, RME
Operations to ensure the holistic product delivered by GES satisfies business requirements. You must be responsive, flexible
able to succeed within an open collaborative environment. Amazon's culture encourages innovation and expects leaders to take a high level of ownership in solving complex, cross-functional problems. Come help us make history! This role requires up to 50% regional travel on a yearly basis. When not traveling, you must have availability to work from a corporate office. Candidates should either live near or be willing to relocate within a reasonable commuting distance of one of the corporate office locations listed. Relocation assistance may be provided. Key job responsibilities - Own the strategic direction and execution of the GES Quality organization across four pillars: Construction Quality, MHE Quality, Operational Readiness Quality
Business Quality Assurance - Build, lead
develop a high-performing team of quality engineers and managers, consolidating quality-focused teams previously distributed across D&C, Operations Engineering, Launch
Start Up into a single unified organization - Establish and govern unified quality standards, inspection and test plans
acceptance criteria across construction, MHE, technology integration
operational readiness scopes - Design and enforce per-project quality gates at defined milestones—no phase transition occurs without validated quality at each tollgate, with structured escalation through BAM when gates are not passed - Drive first-time launch quality outcomes across all GES facilities by investing disproportionately in prevention: standards definition, test plan rigor, supplier preparation
design intent validation - Own data collection of the Integrated Project Quality Score (IPQS), providing portfolio-level visibility into quality performance - Ensure holistic facility delivery validation, confirming all operational, capacity
RME customer needs are satisfied while balancing project quality and speed of delivery - Build and maintain the central-to-field connectivity model—operating alongside execution teams (not above them), participating in execution-team rhythms
earning trust through shared purpose and transparency - Drive closed-loop continuous improvement mechanisms: every defect, tollgate outcome
post-launch finding feeds back into standards updates, corrective actions
design advocacy that measurably improve outcomes - Improve vendor quality performance and accountability enterprise-wide through inspection preparedness assessments and aggregated performance KPIs that feed TVM and GPO scorecard reviews and contract allocation decisions - Own Go/No-Go launch authorization through the BAM dashboard, providing risk-based recommendations grounded in objective quality data - Govern the Quality Management System (QMS) framework, SCIM governance, document compliance expectations
BRS/capacity validation across the organization - Lead deployment and adoption of quality tracking systems (ORT Portal, Ozark, Smartsheet, UTP, ACC, IPQS Dashboard, BAM) ensuring field and central teams operate from a single source of truth - Deliver WBR, MBR
QBR quality reporting to GES and cross-functional leadership, surfacing trends and driving strategic adjustments at the right altitude - Build sustainable, scalable mechanisms that deliver consistent quality outcomes without individual heroics—standardized inspections, design validation
scalable launch quality processes across the network - Validate facility capacity delivery with robust pre and post launch BRS assumption validation. Feed the information about gaps identified back to upstream teams to drive improved design practices A day in the life Global Engineering Services (GES) North America (NA) Quality operates at the intersection of engineering governance and field execution across North America. A day in the life may involve reviewing ATP approval for an upcoming MHE testing cycle, conducting a Go/No-Go assessment for an upcoming launch, analyzing IPQS trends to identify systemic issues across the portfolio, leading a governance cadence review with your pillar leads
working alongside field teams during on-site conditions reviews. You will engage with execution teams daily—not as an observer but as a contributor—ensuring quality is built in rather than inspected in. GES Quality is designed to work alongside the organizations delivering facilities, bringing governance structure, tooling
product expertise that strengthens execution rather than constraining it. You will set the vision and strategy to drive world class facility quality delivery
balancing the speed of the business with high quality assurance Amazon Benefits: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment
job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental
Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences
skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team The GES Quality team represents a transformational shift in how Global Engineering Services North America assures the delivery of complete, functional facilities to its end users. Today, the organizations responsible for delivering a facility—Design & Construction, Operations Engineering, Launch
Start Up—each perform quality-related activities within their respective scopes but operate in silos with minimal connectivity. No single function owns quality across the full delivery lifecycle. The GES Quality team fills this void by creating an end-to-end quality discipline that provides lifecycle continuity, connects interdependent workstreams
ensures the final product delivered to Operations and RME meets design intent and operational readiness. This is not a new layer of oversight—it is the creation of a quality discipline built in partnership with the field.
5+ years of quality assurance engineering experience - Bachelor's degree in Electrical, Mechanical, Industrial or Civil Engineering
2+ years of Amazon experience - 5+ years of engineering team management experience - 10+ years of experience in quality engineering, quality management, construction quality
related field within industrial automation, MHE systems
large-scale construction delivery - Experience leading cross-functional quality programs that span construction, mechanical/electrical systems
operational readiness across multiple concurrent projects - Experience developing and implementing inspection standards, acceptance criteria
continuous improvement frameworks at portfolio scale - Experience with Go/No-Go decision frameworks, risk-based quality assessments
executive-level quality reporting (WBR/MBR/QBR)
Experience building and managing teams - Experience in management of construction quality systems - Experience in operations management of fulfillment or distribution centers - MBA/Master's Degree in Engineering, Quality Management, Operations, or related field with 5+ years of progressively responsible experience - Experience with complex automated material handling equipment, packaging technologies, conveyance systems, and robotics commissioning and acceptance testing - Certified Quality Engineer (CQE), Six Sigma Black Belt, or equivalent quality certification - Experience with BIM-based quality tracking, digital inspection tools, and automated compliance reporting - Experience managing quality across the full project lifecycle from design validation through commissioning, launch, and post-launch closeout - Proficiency with quality tracking platforms (e.g., ORT, Smartsheet, Ozark, or equivalent) - Experience with SCIM/systemic issue management, root cause analysis (RCA), and corrective/preventive action (CAPA) frameworks - Capital project management experience in distribution/fulfillment center environments - Experience governing vendor quality performance and providing inspection-based inputs to procurement/sourcing decisions - Experience reviewing design documentation, Request for Proposal (RFP) specifications / standards, or reviewing physical system delivery against design parameters Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff
adhere to standards of excellence despite stressful conditions
communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service
and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, San Francisco - 198,900.00 - 269,100.00 USD annually USA, MA, Boston - 173,000.00 - 234,000.00 USD annually USA, NY, New York - 190,200.00 - 257,400.00 USD annually USA, TN, Nashville - 164,300.00 - 222,300.00 USD annually USA, TX, Austin - 173,000.00 - 234,000.00 USD annually USA, TX, Houston - 173,000.00 - 234,000.00 USD annually USA, TX, Irving - 173,000.00 - 234,000.00 USD annually USA, VA, Arlington - 173,000.00 - 234,000.00 USD annually USA, WA, Bellevue - 173,000.00 - 234,000.00 USD annually

Required skills

Quality AssuranceConstructionEngineeringAutomationData AnalysisProject Management