Vice President, Reward Products & Premium Customer Experience Delivery

Responsibilities

• Lead end-to-end delivery of complex Reward Product initiatives, ensuring customer-facing features launch on time, at quality, and with measurable impact on the customer experience.
• Define and maintain a prioritized Product backlog in partnership with Product Management and other stakeholders, sequencing work according to business imperatives.
• Translate business objectives into detailed feature specifications, user stories, and high-level requirements that development teams can act on immediately.
• Identify and resolve delivery blockers that challenge sprint or release goals, proactively coordinating across technical and business teams to keep work on track.
• Collaborate with cross-functional stakeholders to shape product vision and drive concept development from ideation through to execution.
• Communicate roadmaps, timelines, and status updates to Senior Leadership and working-level teams, tailoring the message clearly for each audience.
• Balance delivery timelines and team capacity, influencing stakeholders and technology partners to achieve the best possible outcome.
• Required Qualifications & Skills: 7+ years of experience in Product Delivery, Technology Delivery, Project Management
• similar disciplines Demonstrated ability to manage multiple competing deadlines and deliverables simultaneously across both business and technical workstreams without losing accuracy or pace.
• Fluency in user story development, technical documentation, and agile delivery tooling, including JIRA and Confluence, to a standard that enables teams to execute independently.
• Working knowledge of APIs, digital user experience design, and how front-end interactions connect to back-end systems, batch processing, and data flows.
• Ability to remain composed under pressure, establish clear priorities in ambiguous situations, and create structure where it does not yet exist.
• Confidence engaging and influencing stakeholders across Technology, Product, and business functions to align on scope, timing, and delivery approach.
• Relationship management or cross-organizational partnership, with the ability to maintain productive working relationships across internal and external teams.
• Bachelor's degree required.
• What We Offer: At Citi, you will have the opportunity to make a direct and visible impact on products used by customers every day, backed by a team that values performance, collaboration, and continuous improvement.
• We offer a competitive rewards package and a working model designed to support both personal and professional effectiveness.
• Comprehensive medical, dental, and vision coverage to support your health and wellbeing. 401(k) plan, life insurance, accident coverage, and disability insurance to provide long-term financial security.
• Paid time off including planned vacation, sick leave, and paid public holidays, supporting a sustainable work-life balance.
• Access to wellness programs designed to support your physical and mental wellbeing.
• Hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility while keeping you connected to the team.
• A role with genuine ownership and strategic visibility, working at the heart of a high-growth Rewards business where your decisions shape real customer outcomes.
• For a full overview of Citi's employee benefits, visit citibenefits.com.
• Available offerings may vary by jurisdiction, job level, and date of hire.
• Apply now to bring your Product Delivery expertise to a role where you will shape the future of Rewards experiences for Citi customers at scale. ------------------------------------------------------ Job Family Group: Consumer Sales ------------------------------------------------------ Job Family: Consumer Product Sales ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Irving Texas United States ------------------------------------------------------ Primary Location Full Time Salary Range: $125,760.00 - $188,640.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• For additional information regarding Citi employee benefits, please visit citibenefits.com.
• Available offerings may vary by jurisdiction, job level
• date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Jul 15, 2026 ------------------------------------------------------ Citi is an equal opportunity employer
• qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran
• any other characteristic protected by law.
• If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
• View Citi’s EEO Policy Statement and the Know Your Rights poster.