Global Sales Operations Program Manager

Overview Are you energized by bringing order, rhythm, and consistency to how a global sales organization runs? Microsoft Elevate is dedicated to serving Education and Nonprofit customers, with a mission to widen the circle of opportunity by strengthening education, social impact, and workforce systems so people can thrive in the AI economy.

As the Global Sales Operations Program Manager for Operational Excellence & Rhythm of Business, you design and sustain the operating rhythm that keeps this global business running with clarity, discipline, and predictability. This is a global, individual-contributor role focused on operational consistency — establishing the common processes, cadences, and standards that connect the front line to senior leadership.

You own the end-to-end Rhythm of Business (RoB): the connected set of reviews and cadences that run from the manager and individual-contributor level all the way up to the monthly business review with our Corporate Vice President (CVP). You evaluate the systems and tools available across Microsoft, enable the ones that create the most value for Elevate's sales teams, and partner with reporting and analytics to define the standard data views that leaders rely on.

Your ability to translate strategy into repeatable, well-run process — while reducing complexity and raising the quality of every business conversation — is central to helping Elevate teams spend more time with customers and partners. You partner closely with Sales Excellence, Finance, the reporting and analytics team, the Capacity Building Solutions (CBS) team, and sales excellence to align priorities and deliver a clean, consistent operating model worldwide.

Responsibilities Operational Consistency & Rhythm of Business (Primary) Own the design, documentation, and continuous improvement of Elevate's global Rhythm of Business — the connected cadence of reviews that runs from the manager and individual-contributor level up to the monthly business review with the CVP.

Establish common operational processes, standards, and playbooks so teams across regions plan, review, and execute in a consistent, repeatable way. Define clear expectations, agendas, inputs, and expected outputs for each forum, ensuring every meeting has a purpose and results in decisions, actions, and accountability.

Sequence and connect cadences so they ladder cleanly from the front line to leadership — minimizing duplication and preparation burden while maximizing customer- and partner-facing time. Drive global consistency in how business rules, terminology, and reporting standards are interpreted and applied across all regions.

Maintain the operating calendar and governance model, including a clear, well-communicated process for in-year changes. Systems & Tools Evaluation and Enablement (Primary) Build a deep working knowledge of the systems and tools available across Microsoft's commercial organization — including capabilities used for planning, territory and partner alignment, forecasting, and reporting.

Evaluate these tools against the specific needs of Elevate's sales teams and recommend the most relevant, highest-impact solutions to adopt. Lead the enablement and adoption of selected capabilities — including territory planning and partner-alignment tools — partnering with the teams who own them to land them effectively for Education and Nonprofit coverage.

Assess trade-offs across impact, complexity, cost, and effort, and build clear recommendations and business cases for leadership. Reduce tool sprawl and complexity by standardizing on a common, well-supported toolset. Standard Data Views, Reporting & Analytics (Primary) Partner with the reporting and analytics team to define the standard set of data views used across the Rhythm of Business and various business reviews.

Translate leadership questions into clear reporting requirements, ensuring views are consistent, trustworthy, and reusable across forums and levels. Establish a single-source-of-truth approach so the same metrics and definitions are used from the front line to the CVP review.

Reduce manual reporting effort by driving toward stable, repeatable, and increasingly automated views. Champion data quality and consistency so leaders can make decisions with confidence. Capacity Building Solutions (CBS) Rhythm & Measurement Partner with the Capacity Building Solutions (CBS) team to standardize their operating rhythm and integrate it into the broader Elevate Rhythm of Business.

Curate the appropriate measures, scorecards, and data views to give leaders a clear, consistent view of CBS performance. Align cadences, inputs, and outputs so CBS reviews connect cleanly to the overall business narrative. Stakeholder Engagement & Orchestration Partner with Sales Excellence, Finance, the reporting and analytics team, CBS, and segment leaders to align priorities and execution.

Own a consistent communication cadence of clear, business-ready updates on operating rhythm, changes, risks, and decisions needed. Act as the connective tissue between strategy and execution, ensuring leaders at every level operate from a common, reliable process.

Continuous Improvement Proactively identify and implement improvements across process, cadence, tooling, and reporting. Champion adoption of modern productivity and analytics capabilities (e.g., Copilot, Power BI, Excel, SharePoint) to improve efficiency and data quality.

Gather and apply field feedback to keep the operating model simple, relevant, and effective. Other Embody our culture and values. Provide ad hoc sales, market, and business analysis or strategy as required. Qualifications Required / Minimum Qualifications Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND 5+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field OR equivalent experience.

Additional or Preferred Qualifications Master's Degree in Business Administration, Organizational Design, or related field OR Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or related field AND 8+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field.

Experience designing and running a Rhythm of Business or operating cadence for a large, multi-region organization, including executive-level reviews. Experience evaluating and enabling sales or business tools (e.g., planning, territory, CRM, or reporting systems) and driving adoption across teams.

Hands-on proficiency with reporting and analytics tools (Power BI, Excel) and collaboration tools (SharePoint, Copilot). Demonstrated ability to drive global consistency across regions and time zones. Experience partnering with reporting and analytics teams to define standard data views, scorecards, and metric definitions.

Sales Operations IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.