People Operations Specialist – UK & US |12-month Contract

ABOUT US At OakNorth, we're on a mission to empower ambitious businesses and the communities they serve. Since 2015, we've lent over $21 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while driving economic growth in the markets we serve.

ABOUT THE TEAM Our People team works across India, the UK and the US to deliver a consistently excellent employee experience at every stage of the lifecycle. We're a collaborative, service-oriented function that takes pride in getting the details right — from contracts and onboarding to data integrity and continuous improvement.

This role sits within People Operations and works closely with our UK-based People Ops Specialist to support employees across two geographies. ABOUT THE ROLE We're looking for a proactive and detail-oriented HR professional to join our People team in Gurgaon on an 8-month fixed-term contract, covering a maternity backfill.

You will take ownership of People Operations for our UK and US employees — ensuring smooth, accurate and timely HR processes while delivering a consistently positive employee experience. You will be a key point of contact for UK and US employees, working in close partnership with Ghena, our UK-based People Ops Specialist, who leads on-the-ground and virtual onboarding.

Please note: this role requires regular overlap with UK and US time zones, with availability up to 10–11 PM IST on most working days. WHAT YOU'LL DO People Operations & Employee Experience Act as a primary point of contact for UK and US People Ops queries, ensuring timely, accurate and service-oriented responses.

Handle employment contracts, employee documentation and HR records. Oversee the background verification (BGV) process, ensuring timely completion. Support virtual onboarding of new hires, partnering closely with Ghena to deliver a smooth and engaging employee experience.

Collaborate with UK and US stakeholders, India People Ops colleagues and external vendors to ensure seamless delivery. Process Management & Continuous Improvement Identify and suggest improvements to simplify and strengthen UK and US People Ops processes.

Ensure consistency, standardisation and efficiency in HR operations delivery. Collaborate with colleagues across India, the UK and the US to share best practices and improve global alignment. Data, Systems & Reporting Maintain accurate HRIS and employee data for UK and US employees, ensuring integrity and compliance.

Support reporting requirements and provide data inputs to People leadership as needed. YOU'LL BE A GREAT FIT IF YOU HAVE… 3–6 years of relevant experience in UK or US HR Operations, with strong knowledge of contracts, onboarding and BGV processes.

Excellent written and verbal communication skills — able to engage confidently with UK and US-based employees and stakeholders. Strong service orientation: approachable, responsive and employee-experience focused. A continuous improvement mindset: proactive in identifying and implementing process enhancements.

Strong attention to detail, organisation and the ability to manage multiple priorities in a fast-paced environment. Willingness to work up to 10–11 PM IST to support UK and US time zones. Nice to Have Experience across both UK and US HR Operations; candidates with solid exposure to one geography and the ability to learn the other are encouraged to apply.

Experience working with HRIS platforms. WHAT WE OFFER Health & Protection: Comprehensive medical cover for you, your family, and parents, along with life and accidental insurance cover at a multiple of your salary. Wellbeing: Annual health check-ups, online doctor consultations, pharmacy discounts, nutritionist support, and Employee Assistance Program (EAP) services — all sponsored by OakNorth.

Time Off: Earned leave, casual/sick leave, public holidays, maternity leave, and paternity leave. Life Milestones: Financial support for important life events such as marriage, childbirth, and bereavement. Flexible Benefits: Tax-efficient allowances for internet, fuel, meals, leave travel, and National Pension System (NPS) contributions.

Growth & Development: Support for professional certifications, learning and development opportunities, childcare benefits, and paid volunteering days. Our Workplace: Modern, centrally located offices, weekly business updates, team events, and great coffee.

We work hard to build a culture worth showing up for.