Associate, Human Capital Service Centre
Pwc•17h ago
KolkataOnsiteFull-timeEntry Level1+ yrs exp
- Industry/Sector Not Applicable Specialism IFS - Operations Management Level Associate Job Description & Summary As a Human Capital Service Centre, Associate, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:
- Responsible for providing front-facing administrative support to routine questions, complete inquiries and provides transactional support to HC process firmwide while working in collaboration with the HR Business Partners (HCBP), Centres of Excellences and the HC Services Operations Team
- Provide next‑level administrative support for query resolution and complex inquiries across Core HR, Disability, Leaves, Offboarding, Payroll, Global Mobility, Campus Recruitment, and Data Management & Reporting
- Leverage strong knowledge of HC processes and programs to resolve ad hoc requests and escalations in alignment with statutory legislation and HC policies
- Escalate issues and resolve matters in partnership with Team Lead and HCSC Manager
- Prepare and deliver a variety of HCSC communications, including leave agreements, employment verification letters, clawbacks, process documentation, and other related materials
- Prepare and review payroll inputs and data loads prior to payroll cutoff
- Complete process updates and deliver training to HCSC administrators, while providing on‑the‑job coaching and collaborating with teams to resolve ongoing queries and issues.
- Collaborate with the HC Technology Team to support HC systems and resolve technical escalations, while partnering with HCBPs and the HC Services Operations Team to enable effective HR operations
- Project assistance as required, and other duties as assigned Experiences and skills you’ll use to solve
- Experience in a Human Capital environment or in an HR Administrative/Coordinator Role
- Strong technical experience in Workday, Service Now Ticketing, Microsoft Tools including Copilot, Agents, BOTs, and using Alteryx automation solutions
- Strong customer‑service orientation with the ability to work effectively with stakeholders at all levels
- Exceptional attention to detail and experience handling confidential data with discretion, while adhering to internal data‑governance processes
- Strong communication skills with the ability to consult, build relationships, and facilitate discussions
- Excellent verbal, written, organizational, time‑management, and listening skills
- Ability to review work for accuracy and completeness
- Strong judgment, problem‑solving skills
- commitment to valuing diverse perspectives with the ability to multitask, manage and deliver competing priorities in a fast‑paced environment Experience range- 1 - 4 years Education - Any graduation / Post graduation Travel Requirements Not Specified Job Posting End Date
Required skills
WorkdayService NowMicrosoft ToolsAlteryx