Software Development Engineer, Amazon Customer Service

Amazon.com Services LLC•3h ago

United StatesOnsiteFull-time

H-1B verified · 2310 LCAs

Apply now

Top focus

Software EngineerSoftware Engineer IiSenior Software Engineer

When a customer's Kindle won't sync, their Prime Video subscription charged them twice
an audiobook never downloaded, they come to us. Nine times out of ten they would rather fix it themselves than wait for an agent — and our job is to make that possible. CX-STAR (Subscriptions, Troubleshooting
Accounts Resolutions) builds the self-service support experience for Amazon's devices and digital products: Kindle, Fire TV, Echo, Alexa, Prime Video, Amazon Music
Kindle Unlimited. We are hiring software development engineers to build it. You will work across the stack — React front ends customers touch, Java services behind them, AWS infrastructure underneath — and on the large language model work now moving into production in our support flows. Every feature you ship runs as a live experiment, so you will know within weeks whether it actually helped
you will help decide what happens next. Key job responsibilities - Own features end to end on Amazon's customer service pages for devices and digital products — design, implementation, testing, deployment
operations - Design solutions for problems where the goal is clear but the approach is not
bring clarity to work that carries real technical risk - Build across a React component library, Java services
AWS infrastructure — refactoring and simplifying as readily as you add - Own the A/B experiment that launches your feature: read the results, weigh the customer-impact and performance data
recommend whether it ships to everyone, holds
rolls back - Launch features into new countries, accounting for translation, regional data differences
per-country release requirements - Carry on-call for what you own, drive failures to a permanent root-cause fix
make the case for operational work against new features - Review your teammates' code — including that of more senior engineers — mentor engineers newer to the team
document your software well enough that someone who has never seen it can extend it A day in the life Mornings start with the sprint board and, on your on-call weeks, a look at pipeline health. Today it is a cluster of bugs from testers in France and Germany — all tracing back to one assumption that only held in the US. You find the shared cause and fix it once instead of twenty times. Midday brings a design call. Your feature needs a device action owned by another team
there are two paths to it. You talk to them, learn what each really costs
pick the one that ships. Then standup, a code review for a teammate
your own change squashed into a single clean commit. In the afternoon your experiment from three weeks ago has enough data. Contacts are down in one marketplace and flat in another. You write up what you see and take a recommendation to your product manager: dial it to 100%
hold two more weeks. That call is yours to make and defend. The loop is always the same
it is the best part of the job: build it, measure it, decide what the measurement means. About the team Our team builds self-service support for Amazon's devices and digital products — Kindle, Fire TV, Echo, Alexa, Prime Video, Amazon Music
Kindle Unlimited — as part of the CX-STAR organization. We are a small team across Austin and Seattle, spanning new-graduate hires through senior engineers with ten-plus years at Amazon. That range is deliberate: you will review a senior engineer's code and have your own reviewed by someone a level-up, in the same week. We run two-week sprints, share an on-call rotation
ship to customers in ten countries. Product managers, quality engineers
partner teams are in the room for design decisions, not handed a result afterward. And because every feature launches as a measured experiment, disagreements here get settled with data — a habit worth building early.
2+ years of non-internship professional software development experience - 2+ years of programming with at least one software programming language experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Bachelor's degree in computer science or equivalent - 3+ years of full stack development experience - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing
operations experience - Experience in one or more relevant front-end frameworks such as React, Angular, etc. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TX, Austin - 143,700.00 - 194,400.00 USD annually USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

Required skills

JavaReactAngularLLMAWS