NA & GCSO Performance Center Specialist
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.
We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. All Job Posting Locations: Horsham, Pennsylvania, United States of America, Malvern, Pennsylvania, United States of America, New Brunswick, New Jersey, United States of America, Raritan, New Jersey, United States of America, Spring House, Pennsylvania, United States of America, Titusville, New Jersey, United States of America, West Chester, Pennsylvania, United States of America Job Description: We are searching for the best talent for a NA & GCSO Performance Center Specialist.
Purpose: The NA & GCSO Performance Center Specialist supports the execution of risk-based monitoring activities within the Performance Center (PC) for North America. The role conducts monitoring reviews, identifies potential compliance gaps, documents findings, and contributes to trend analysis across transactional and behavioral data.
In addition, the Specialist supports the execution of regionally assigned compliance training programs within North America IM, helping ensure trainings are delivered consistently, completed on time, and aligned with required curricula. The Specialist performs monitoring and training activities accurately and consistently in alignment with global and regional compliance expectations, and collaborates with cross-functional stakeholders to support proactive risk identification and mitigation.
You will be responsible for: Monitoring Execution & Case Reviews Execute centralized monitoring reviews in accordance with established risk frameworks, methodologies, and standard operating procedures. Review transactional and behavioral data to identify potential compliance risks, anomalies, or control gaps.
Accurately document review steps, findings, and supporting rationale in required tools/templates to ensure audit-ready records. Categorize findings and support escalation of issues in line with defined thresholds and governance requirements.
Participate in quality checks and address feedback to improve accuracy and consistency of monitoring outputs. Trend Identification, Reporting & Insights Identify patterns, themes, and recurring risks across monitoring outputs and contribute to trend summaries.
Support preparation of consolidated monitoring summaries and periodic reporting for regional and global compliance stakeholders. Collaborate with Operational Intelligence to support incorporation of monitoring insights into dashboards, metrics, and analytical products.
Continuous Improvement & Operational Support Provide input on enhancements to monitoring methodologies, sampling strategies, review criteria, templates, and guidance documents. Support maintenance of documentation standards, audit readiness, and governance practices across monitoring processes.
Contribute to knowledge sharing within the Monitoring & Trending team, including participation in team discussions and lessons learned. Compliance Training Execution & Enablement Support execution of regionally assigned compliance training programs in accordance with global requirements, defined curricula, and rollout plans.
Assist with coordination and delivery of compliance trainings for PC teams and other in-scope audiences, supporting timely completion across locations. Support operationalization of updates to training requirements (e.g., new/revised policies, standards, risk priorities) by assisting with local rollout and reinforcement.
Partner with Compliance Capability, Learning, and regional Compliance teams to align training execution with enterprise compliance frameworks and avoid duplication. Support monitoring of training execution effectiveness through completion metrics, feedback, and observed compliance outcomes, and raise improvement opportunities.
Support knowledge reinforcement and practical application of compliance requirements through ongoing engagement, guidance, and capability-building activities. Qualifications/Requirements: Bachelor’s degree in Business, Finance, Data Analytics, Law, or related field. 2–5 years’ experience in compliance, audit, risk management, monitoring, and/or analytics, with ability to analyze and interpret transactional data.
Strong organizational skills with ability to manage multiple tasks, meet deadlines, and follow defined processes. Strong analytical mindset with high attention to detail and ability to identify trends or anomalies. Strong communication skills with ability to explain monitoring findings clearly and constructively.
Experience working in a regulated environment and maintaining audit-ready documentation is preferred. Fluency in English is required. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.
We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs.
If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource. #HCC Required Skills: Preferred Skills: Action-Oriented, Business Behavior, Communication, Complaints Investigation, Compliance Management, Critical Thinking, Data Reporting, Detail-Oriented, Governance Risk and Compliance (GRC) Platforms, Healthcare Industry, Health Care Regulation, Internal Auditing, Learning Content Design, Legal Services, Medical Compliance, Problem Solving, Process Improvements The anticipated base pay range for this position is : $79,000.00 - $127,650.00 Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave – 80 hours in a 52-week rolling period10 days Volunteer Leave – 32 hours per calendar year Military Spouse Time-Off – 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits