Account Manager - Mid Market
Top focus
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business.
Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences.
Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. We are looking for an experienced an Account Manager - Mid Market who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value.
They should have a consultative sales approach, a successful track record growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically managing a pipeline of business opportunities and delivering results against a quota.
This individual will provide the best sales experience possible for our customers. The candidate should be a self-starter with a “GROWTH MINDSET” who has a willingness to learn and adapt in any situation. She / He should be prepared to develop and execute against an account plan and consistently deliver on revenue targets and have a strong can-do attitude in an agile environment.
The ideal candidate will possess both sales and technical expertise along with engagement skills from a CXO level to technical and operations staff. The Account Manager will be an exceptionally strong analytical thinker who thrives in fast paced dynamic environments with good communication and presentation skills
What You’ll Do
- Engage, discover & drive results: Grow key accounts through upsell, cross-sell
- renewals, consistently surpassing revenue goals while delivering meaningful impact for customers. Articulate Value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results. Execute the Sales Process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships. Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention
- expand customer success. Hunt & Prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel, as required, to connect in person, foster relationships
- represent Freshworks with purpose.
- Experience that counts: 5+ years of experience in SaaS or solution-based sales, account management
- customer-facing roles with track record of success in an aligned territory. Strategic mindset: Curiosity, collaboration adaptability: you’re open to learning and comfortable navigating change. Consultative approach: experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation. Strong communicator: you are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions
- connect product capabilities to business needs. Domain knowledge: exposure to CRM, EX, CX
- ITSM solutions is a plus.
- The annual OTE salary range for this position is $171,000 — $270,000 USD Compensation is based on a variety of factors including but not limited to location, experience, job-related skills
- level. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose
- passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions
- ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities
- business. Fresh vision. Real impact. Come build it with us.