Hub Patient Services Specialist

What You'll Do

• Support patient enrollment and onboarding activities within Patient Support Programs.
• Respond to inbound and outbound inquiries from patients, healthcare providers, pharmacies, and other stakeholders.
• Provide administrative support related to benefits verification, reimbursement processing, and patient assistance programs.
• Coordinate communication among patients, physicians, clinics, pharmacies, insurers, and internal teams.
• Process and maintain documentation, including enrollment forms, reimbursement paperwork, and patient records.
• Perform accurate data entry and ensure information is updated across multiple systems.
• Monitor outstanding documentation and follow up with stakeholders to support timely patient access to treatment.
• Identify and escalate complex or non-routine issues according to established procedures.
• Maintain compliance with privacy legislation, company policies, GxP standards, and program requirements.
• Meet service level expectations while delivering a high-quality customer experience.
• Basic Requirements: Post-secondary education (college diploma) or an equivalent combination of education and experience. 1+ year of related experience in customer service, healthcare administration, patient support, reimbursement, benefits verification
• a call centre environment.
• Experience performing data entry and administrative tasks with a high degree of accuracy.
• Strong attention to detail and ability to follow structured processes and procedures.
• Proficiency with Microsoft Office applications and computer-based systems.
• Strong verbal and written communication skills.
• Preferred Skills / Experience: Bilingual in English and French (spoken and written).
• Experience working within a Patient Support Program (PSP).
• Knowledge of reimbursement, benefits verification, prior authorization, or insurance processes.
• Experience supporting patients within healthcare, pharmaceutical, specialty pharmacy, or insurance environments.
• Familiarity with CRM systems, case management systems, or healthcare documentation workflows.
• Experience working in a fast-paced, service-oriented environment with multiple priorities.
• Knowledge of provincial and private drug reimbursement programs.
• Work Environment & Physical Requirements: Primarily desk-based role requiring extended periods of computer and telephone use.
• Ability to manage high volumes of administrative tasks, documentation, and stakeholder communications.
• We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards.
• This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.
• The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.
• In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
• For more information regarding benefits at McKesson, please click here.
• Our Base Pay Range for this position $44,600 - $59,500 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages.
• In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
• McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail.
• Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
• McKesson job postings are posted on our career site: careers.mckesson.com .
• McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information
• any other legally protected category.
• For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
• McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.
• If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca .
• Resumes or CVs submitted to this email box will not be accepted.