Client Operations Support – Sr Professional I

What You'll Do

• Manage daily interactions for an assigned client portfolio and serve as a primary contact for operational questions, service requests, and issue resolution.
• Coordinate work across production, technology, development, and internal support teams to audit and complete client deliverables accurately and on time.
• Reconcile and validate daily production activity, transactions, and output to confirm completeness, accuracy, and adherence to service requirements.
• Develop and maintain working relationships with client contacts through clear follow-up, regular communication, and timely updates on open items.
• Research service issues, analyze root causes, and deliver resolution options that align with product capabilities, operational requirements, and client needs.
• Process high volumes of transactions and related information with accuracy, attention to detail, and adherence to established timelines.
• Prepare reports, activity logs, client updates, billing support details, quotes, and reconciliation records using Microsoft Excel and other standard business tools.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
• Experience you'll need to have: 4+ years of experience in client operations, account support, production support
• service delivery within a financial services, payments, print, mail
• related operational environment. 4+ years of experience managing client requests, resolving service issues
• coordinating work across internal business and technical teams. 4+ years of experience performing reconciliation, transaction validation, reporting
• other detail-oriented operational controls using Microsoft Excel and Microsoft Word.
• Experience supporting large client accounts, prioritizing multiple workstreams, and communicating status, risks, and resolution steps in writing and verbally.
• Ability to analyze operational issues, research root causes, and recommend practical solutions using data, product knowledge, and documented processes.
• Bachelor’s degree or higher, or equivalent combination of education, related experience and/or military experience.
• Experience that would be great to have: Experience supporting print, mail, document, or production facility operations.
• Experience using Microsoft Access or Microsoft PowerPoint in support of reporting, presentations, or operational analysis.
• Experience preparing client quotes, billing support, or account-level financial reconciliations.
• Knowledge of financial services products, transaction processing, or client service operations.
• How you'll work: This role is on-site Monday through Friday.
• Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.
• This role requires frequent moving, lifting, carrying, pushing, or pulling up to 40 pounds.
• Travel: Approximately 0% travel off-site or to other office locations is expected.
• Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
• Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social
• emotional well-being Paid holidays and generous time away policies No-cost mental health support through Employee Assistance Programs Living Proof program to recognize your peers’ extra effort with points redeemable for rewards Eight Employee Resource Groups to foster a collaborative culture and expand your network Unparalleled professional growth with training, development
• internal mobility opportunities Medical, dental, vision, life
• disability insurance options available from day one Retirement planning and discounted shares with the Employee Stock Purchase Plan Tuition assistance and reimbursement program Paid parental, caregiver
• military leave This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
• Thank you for considering employment with Fiserv.
• Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status
• any other category protected by law.
• If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com .
• Please note our AskHR representatives do not have visibility to your application status.
• Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
• Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements.
• Please do not send resumes to Fiserv associates.
• Fiserv is not responsible for any fees associated with unsolicited resume submissions.
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• Any communications from a Fiserv representative will come from a legitimate Fiserv email address.