Office Manager, Sydney
Airbnb•3h ago
Sydney, AustraliaOnsiteFull-timeMid Level5+ yrs exp
- Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home
- has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
- The Community you will join:
- The Office Manager plays a critical role in delivering a seamless and welcoming office experience by coordinating daily office operations, supporting local leaders and employees
- ensuring the office is prepared to enable great work, connection
- This role partners closely with the country manager and several teams to ensure the office remains an effective, connected
- highly functional workplace. This role serves as a key coordinator across many teams including: Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control and Employee Experience. The Office Manager helps ensure the office is consistently ready to welcome employees, leaders, guests
- visitors while supporting the experiences that bring Airbnb's culture to life.
- This role combines strong operational execution, hospitality, organization, and administrative coordination to create an environment where employees feel supported and connected.
- This role reports to the Country Manager and has dotted line accountability to the Regional Workplace Operations and Gathering Teams and will join team meetings.
- The Difference You Will Make:
- As an Office Manager, you help bring Airbnb's culture to life through exceptional execution and service.
- You will coordinate daily office operations, support local leaders, facilitate gatherings and leadership visits
- serve as a trusted resource for employees and visitors. Through strong organization, hospitality
- attention to detail, you help create an office experience that feels welcoming, seamless
- Success in this role requires excellent judgment, strong relationship-building skills, operational rigor, and a proactive approach to identifying and resolving issues before they impact the employee experience.
- A Typical Day:
- Support the Office Experience
- Help ensure the office is welcoming, organized, and operationally ready each day.
- Serve as a visible and approachable presence for employees, visitors, and guests.
- Support day-to-day workplace experience programs and services.
- Monitor office needs and proactively address issues or escalate to global and regional counterparts as needed.
- Help maintain hospitality standards across office spaces, meeting rooms, and shared environments.
- Coordinate Office Operations
- Support the daily coordination of workplace operations, hospitality services, food programs, and office amenities.
- Partner with vendors and service providers to ensure consistent delivery of services and timely issue resolution.
- Monitor workplace conditions and employee feedback.
- Track office requests, operational issues, and follow-up actions.
- Identify opportunities for improvement and communicate recommendations to regional leader and global ops team.
- Maintain office documentation, communications, and operational processes.
- Support implementation of office standards and playbooks.
- Support office utilization reporting.
- Leadership & Administrative Support
- Serve as a trusted admin partner to the Country Manager.
- Provide calendar booking support, meeting coordination and room scheduling support for the Country Manager.
- Partner with executive administrative partners to coordinate logistics for leadership visits, executive meetings, and business gatherings.
- Serve as a local resource for employees and leaders navigating office services and resources.
- This role is not responsible for travel booking, expense management. This role only supports Country Manager diary/calendar support.
- Support Gatherings & Connection
- Coordinate logistics for local gatherings, leadership visits, and employee engagement activities.
- Support gatherings, leadership visits and employee engagement activities across the region as needed.
- Partner with the Workplace Operations team and Regional Gathering Manager to support successful delivery of events and connection moments.
- Ensure meeting spaces, hospitality elements, vendors, and attendee experiences are prepared and executed effectively.
- Support the delivery of connection and community-building experiences within the office by following global guidance and toolkits, while adapting them to local needs.
- Build Strong Relationships
- Develop positive working relationships with employees, leaders, Executive Assistants, vendors, and cross-functional partners.
- Support a culture of hospitality, responsiveness, and service.
- Gather employee feedback and share insights to improve the office experience.
- Help foster an environment where employees feel welcomed, informed, and connected.
- Your Expertise:
- 5+ years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or related fields.
- Strong organizational and project coordination skills.
- Experience coordinating meetings, events, leadership visits, or workplace programs.
- Excellent communication and interpersonal skills.
- Strong attention to detail and follow-through.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Hospitality mindset with a passion for creating positive experiences.
- Strong problem-solving skills and sound judgment.
- Experience partnering with vendors and cross-functional stakeholders is preferred.
- Full professional proficiency in English.
- Your Location:
- This position needs to be based in the Sydney office 5 days a week.
- Our Commitment To Inclusion & Belonging:
- Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement
- allow us to attract creatively-led people
- to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
Required skills
Office ManagementHospitalityEvent CoordinationProject Coordination