Application, Infrastructure & Service Management, SrAssc

Role Summary & Role Dssescription The Premier Client Technology Services is a key role that oversees and monitors all aspects of our IMS, Alpha and back office client’s data interaction with key State Street systems. The Senior Associate will monitor communications and status updates related to in scope application to determine when there are issues related to IT systems.

The Senior Associate will follow procedures to triage or escalate issues to the Premier Client Technology Servicesregional Level 4 and stay engaged to assist in the oversight of the incident until resolution.s Major Responsibilities: Act as first level monitoring for incidents or requests impacting client’s core functionality.

Oversee the end to end monitoring of communications related to ensuring production readiness between multiple key systems. Help to resolve or escalate issues that arise by interacting with other system monitoring groups and following standard procedures and working with Premier Client Technology Services team.

Effectively communicate to downstream parties to keep them apprised of incident progress. Coordinate issue escalation and handoff according to operation procedures. Prepare and maintain documentation on systems and processes that impact clients.

Adhere to all documented standards, guidelines and procedures. Performs special projects and other tasks as assigned by the Team Manager. Recommend and implement improvements to current process. Contribute to analysis and planning of operating model with the aim of standardizing processes and establishing best practice.

Minimum Requirements: Ability to prioritize, manage multiple requests and meet deadlines, both as an individual contributor and supportive team member. Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.

Excellent customer service skills, and interpersonal, verbal, and written communication skills. Must be able to share and communicate issues and processes in verbal and written form in a clear and concise manner. Ability to achieve results without close supervision.

Ability to stay up to date with product, procedure and other pertinent changes. Willingness to attend and complete training that enhances one’s ability to perform this role. 0-1 years of Technology experience General knowledge of financial services.

Core/Must have skills . Excellent customer service skills, and interpersonal, verbal, and written communication skills. Must be able to share and communicate issues and processes in verbal and written form in a clear and concise manner. Ability to achieve results without close supervision.

Middle Office and or Back Office application experience would be helpful. (Middle Office – RKS, ESP, EDW, MYSS) (Back Office – MCH, FDR, MDB) Excellent PC skills, proficiency in Microsoft Office Good to have skills Client Facing/Client Engagement experience Front Office, Middle Office and or Back Office application experience would be helpful. (Middle Office ) and (Back Office ) Service Now experience (preferred).

Work Schedule Hybrid Keywords (If any) Business Communication, Production Support Why this role is important to us Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients.

We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation. We offer a collaborative environment where technology skills and innovation are valued in a global organization.

We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company. Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry.

For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks.

You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.

We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.

You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.

Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers Read our CEO Statement