Vice President - Credit Assessment

Job Title: Vice President - Credit Assessment Work Type: Permanent Location: DLF Downtown, Sector 25A Phase 3, Block 4 It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we’re ramping-up and growing at a very fast pace.

Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities. Key Accountabilities 1. To lead and motivate a team of Associates including: 2.

Provide ongoing coaching, monitoring and supervision of direct reports to ensure they have the skills and knowledge to perform their role 3. Provide a consistent application of People Leader fundamentals and conduct regular 1:1 performance reviews , daily process confirmations and call listening to ensure process adherence 4.

Ensure customer service outcomes are consistently met and look for opportunities to exceed customer expectations 5. Embed active operations management principles effectively and the use of Real Time Management (RTM) 6. Empower team to resolve errors at point of detection to minimise customer delays.

Get it right the first time is vital . 7. Establish and sustain a customer centric culture focused on taking ownership and continual focus on customer obsession. Manage capacity requirements with focus on SLA’s 8. Determine learning and development requirements for the teams and work with the NAB team to support capability uplift 9.

Ensure the protection of customer information as per policy 10. Behave in accordance with NAB's Code of Conduct and demonstrating the Enterprise who we are Behaviours in all customer, community and employee interactions. 11. Credit Verification experience with an understanding of lending process, credit policy and procedures A diverse and inclusive workplace works better for everyone: Our goal is to foster a culture that fills us with pride, rooted in trust and respect.

NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued.

It’s a huge part of what makes NAB such a special place to be. More focus on you: We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits.

We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities Join NAB India: This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities To know more about us please click here To know more about NAB Global Innovation Centres please click here We’re on LinkedIn: NAB Innovation Centre India