Senior IT Associate
Tabapay•1d ago
United StatesOnsiteFull-timeSenior Level5+ yrs exp
Visa-friendly
- Who We Are
- The world is moving towards instant digital payments and TabaPay is leading the way. We help thousands of Fintechs in the US and Canada instantly move money in and out of accounts and we are actively expanding into other countries. Our customers represent the hottest verticals in the financial service industry such as neobanks, challenger brokers, gaming and wallets. TabaPay is a highly profitable rocketship that processes billions of dollars each year. To learn more visit www.tabapay.com.
- Role Overview
- TabaPay is seeking a hands-on Senior IT Associate to own end-user support operations and drive execution across our corporate computing environment. This role combines technical depth, service leadership
- operational accountability. You will lead day-to-day help desk activities and ensure reliable, secure
- high-quality IT services across the organization.
- Who You Are
- You are a dependable and solutions-oriented Senior IT Specialist who thrives in fast-paced environments and takes pride in being the go-to person for technical support. You bring a strong foundation in systems, networks
- end-user support, paired with the ability to troubleshoot complex issues with calm efficiency. You communicate technical information clearly to both technical and non-technical audiences, ensuring users feel supported and confident. You are proactive, detail-oriented
- committed to continuous improvement—always looking for ways to strengthen processes, enhance security
- improve the overall employee technology experience. You operate with a customer-first mindset, maintain professionalism under pressure
- take ownership from problem identification through resolution.
- Key Responsibilities
- Leadership & Operations
- Lead and prioritize daily help desk operations for a 150-person organization
- Establish and maintain SLAs, ticketing workflows, and escalation paths
- Drive continuous improvement in user satisfaction and service efficiency
- Develop and maintain IT documentation and knowledge base
- End-User Support
- Provide Tier 2/3 support for hardware, software, networking, and identity issues
- Troubleshoot macOS environments and business applications
- Support onboarding/offboarding processes and lifecycle management
- Handle escalations from internal stakeholders with professionalism and urgency
- Identity & Device Management
- Administer Microsoft Entra ID (Azure AD) including group policies, conditional access, SSO, and identity governance
- Manage devices via Jamf Pro (macOS fleet)
- Administer Microsoft Intune for device compliance and policy enforcement
- Maintain and optimize Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
- Security & Compliance
- Enforce endpoint security standards and compliance policies
- Partner with IT leadership on access controls and least-privilege enforcement
- Support audit readiness and documentation requirements
- Participate in incident response and root cause analysis
- Infrastructure & Tools
- Support SaaS integrations and application provisioning
- Maintain inventory management and asset tracking
- Assist with vendor coordination and license management
- Contribute to IT automation and process optimization initiatives
- Qualifications
- Required Experience
- 5+ years of IT support experience, including Tier 2/3 responsibilities
- Strong macOS troubleshooting expertise
- Hands-on experience with:
- Microsoft Entra ID
- Jamf Pro
- Microsoft Intune
- Microsoft 365
- Confluence / Jira
- Experience managing IT operations in a small-to-mid-sized company (100–300 employees)
- Technical Skills
- Identity & access management
- MDM/MAM policy design and enforcement
- Email security & collaboration tools
- SaaS application administration
- Basic networking fundamentals (DNS, DHCP, VPN, Wi-Fi)
- Strong documentation and process improvement skills
- Ideal Candidate Profile
- Bias toward action — solves problems without excessive escalation
- Highly organized and operationally disciplined
- Comfortable balancing strategic improvements with daily ticket volume
- Strong communicator with non-technical stakeholders
- Ownership mindset — treats the environment as if it’s their own company
- Success in This Role Looks Like
- Reduced ticket backlog and faster resolution times
- Improved onboarding/offboarding efficiency
- Well-documented systems and standardized processes
- Stable, secure, and compliant endpoint environment
- High internal customer satisfaction
- The base pay for this position is $120,000
- Range is based on years of experience. however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
- Benefits
- TabaPay offers the following benefits:
- 100% employer-paid health care insurance including medical, dental, vision, and life insurance (for employee only)
- Employer 401K Matching
- Generous and Flexible PTO
- EEO Employer: TabaPay is an equal opportunity employer
- all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
Required skills
macOSMicrosoft Entra IDJamf ProMicrosoft IntuneMicrosoft 365ConfluenceJiraDNSDHCPVPNWi-Fi