Applications Support Intermediate Analyst - Production Management (Officer)

Key Responsibilities

• Production Support & Incident Management: Provide technical and business support for users of Citi Applications, acting as a first responder for production incidents.
• Drive the resolution process by performing initial investigation, engaging relevant teams
• ensuring timely communication to stakeholders, strictly following the ITIL framework for Incident, Problem
• Act as a liaison between users, interfacing internal technology groups, and vendors to resolve issues.
• System Monitoring & Operations: Proactively monitor the health and performance of applications and infrastructure using enterprise tools like ITRS Geneos to detect and prevent potential issues.
• Oversee and manage critical batch processing schedules using Autosys, ensuring timely and successful completion of jobs.
• Utilize basic MS SQL, Oracle, Unix, and Linux skills to perform health checks, troubleshoot issues, and execute operational tasks.
• Application Lifecycle & Releases: Participate in application releases, from development and testing through to deployment into the production environment.
• Perform post-release checkouts and verifications after application releases and infrastructure updates.
• Cooperate with Development colleagues to prioritize bug fixes and support tooling requirements.
• Continuous Improvement & Risk Management: Develop and maintain technical support documentation, runbooks, and procedures to enhance knowledge sharing and operational efficiency.
• Actively participate in and own Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Analyze applications to identify risks, vulnerabilities, and security issues, making evaluative judgments based on factual information.
• Participate in disaster recovery testing to ensure business continuity.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
• Qualifications and Skills Experience: 2-5 years of experience in a Production Support or Application Support role.
• Technical Proficiency: ITIL Knowledge: Solid understanding of the ITIL framework, particularly Incident, Problem, and Change Management processes.
• Experience with problem management tools is required.
• Monitoring Tools: Hands-on experience with monitoring solutions, preferably ITRS Geneos.
• Scheduling Tools: Familiarity with job scheduling tools, specifically Autosys.
• Deployment Tools: Exposure to automated deployment tools like Udeploy.
• Core Technical Skills : Basic proficiency in MS SQL and Oracle (writing and executing queries) and command-line skills in Unix/Linux.
• Analytical Skills: Strong analytical, problem-solving, and troubleshooting skills with the ability to solve complex problems under pressure.
• Communication: Developed communication and diplomacy skills are required to exchange potentially complex or sensitive information with stakeholders.
• Must demonstrate clear and concise written and verbal communication.
• Professional Attributes: Ability to operate with a limited level of direct supervision and exercise independence of judgment.
• A strong team player who can effectively share information with other support and technology teams.
• Ability to plan and organize workload effectively.
• Desired Skills (Good to Have): Financial domain knowledge, including a basic understanding of financial markets and products, especially with Funds and Exchange-Traded Funds (ETFs).
• Education Bachelor’s/University degree in Computer Science, Information Technology
• equivalent experience. #LI-Hybrid ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer
• qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran
• any other characteristic protected by law.
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