Lead - Account Management (CX - US Enterprise)
Freshworks•4h ago
Chennai, inOnsiteFull-timeMid Level6+ yrs exp
Top focus
Account ExecutiveAccount ManagerEnterprise ArchitectManagement Consultant
- Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve
- deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global
- Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us.
- The Account Management team partners with existing customers to maximize the value of their Freshworks investment while driving long-term revenue growth. As a Senior Account Manager, you will nurture strategic customer relationships, identify expansion opportunities
- position Freshworks as a trusted business partner through consultative engagement. Experience: 6-9 years of experience in SaaS Account Management, Sales
- Customer-Facing Revenue roles. Impact You Will Create: Drive sustainable revenue growth by expanding business within an existing portfolio of customers. Build trusted executive relationships that improve customer retention and long-term account value. Partner cross-functionally to deliver business outcomes and create exceptional customer experiences. Roles & Responsibilities (R&R) Portfolio Management: Own and grow a portfolio of Mid-Market and Enterprise customer accounts, ensuring high customer satisfaction, retention
- long-term success. Revenue Expansion: Identify and execute cross-sell, upsell
- expansion opportunities aligned with customer business objectives. Strategic Account Planning: Develop account growth strategies by understanding customer priorities, organizational goals
- evolving business needs. Relationship Management: Build strong relationships with key stakeholders and decision-makers, positioning yourself as a trusted advisor throughout the customer lifecycle. Pipeline & Forecasting: Maintain an accurate sales pipeline, forecast revenue
- provide regular updates on account health and growth opportunities. Cross-Functional Collaboration: Work closely with Product, Customer Success, Marketing, Solutions Engineering
- Support teams to deliver value-driven customer outcomes. Consultative Selling: Conduct business reviews and strategic conversations to uncover customer challenges, recommend tailored solutions
- demonstrate measurable business value. Market Intelligence: Stay informed on industry trends, customer priorities
- competitive offerings to effectively position Freshworks solutions.
- Skills & Competencies Account Management: Proven ability to build, manage
- grow strategic customer relationships across multiple stakeholders. Commercial Acumen: Strong track record of achieving or exceeding revenue, retention
- expansion targets through consultative selling. Communication: Excellent written, verbal
- presentation skills with the ability to communicate complex business and technical concepts to diverse audiences. Strategic Thinking: Ability to understand customer business objectives and develop tailored account growth strategies. Ownership: Self-driven professional capable of independently managing both large and small customer portfolios. Forecasting & Reporting: Experience maintaining sales pipelines, forecasting revenue
- reporting on key business metrics. Qualifications & Workplace Requirements Experience: 6 years of experience in Account Management, Customer Success with commercial ownership
- B2B SaaS Sales. Education: Minimum Graduation / Bachelor's Degree is mandatory. Work Setup: In-office role based on the allotted shift alignment.
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose
- passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions
- ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities
- business. Fresh vision. Real impact. Come build it with us.
Required skills
Account ManagementSaaSSalesCustomer SuccessForecastingReporting