Ultra High Net Worth Client Case Representative, Senior Associate

In This Role, You Will

• Serve as the initial contact for UHNW clients, resolving complex account issues and providing investment guidance.
• Use the Professional Selling Skills framework to identify client needs and share insights with Relationship Managers.
• Deliver high-quality, efficient service while anticipating client needs and offering proactive solutions.
• Collaborate across teams to maintain and enhance the UHNW client experience.
• Document client and team feedback to support continuous service improvement with the business.
• Build expertise in Vanguard products, services, and industry trends to guide clients effectively.
• What It Takes Minimum of three years’ experience in Financial Services; client service experience preferred.
• Undergraduate degree or equivalent combination of training and experience.
• Active SIE and FINRA Series 7 license, and either the Series 66 or the ability to obtain the Series 66 within 90 days of joining.
• Ability to build trust and rapport with clients, using a consultative sales model to uncover needs and deliver meaningful solutions.
• Confidence in discussing portfolio allocation, investment cost basis, asset location, and mutual fund trade basics.
• How We Will Support You Fully paid training and coaching to help you obtain required licenses.
• Dedicated onboarding to Vanguard’s Advice & Wealth Management business and working model.
• Access to development resources, mentorship
• corporate learning opportunities—including support for professional designations such as the CFP—to help you build expertise and grow your career within Advice & Wealth Management Qualifications: Minimum of three years related work experience in the Financial Services industry.
• Experience in client services preferred.
• Undergraduate degree or equivalent combination of training and experience required.
• This job requires a regulatory license and/or registration (e.g.
• These will be determined by Compliance based on role-specific duties.
• Why Vanguard At Vanguard, we believe in supporting our “crew” personally through all life stages.
• Total potential compensation for this role is $84,000-$92,000 ($70,000-78,000 base salary plus up to a $12,500 bonus and additional hourly pay) within your first year upon obtaining the required licensing and achieving performance standards.
• If you are bringing your active SIE, Series 7 & Series 66 licenses into the role, you will receive a $20,000 licensing bonus In addition, Vanguard provides a competitive benefits package to all employees.
• Some of our benefits include: World class training and development programs to equip you with the tools to take the FINRA Series 66.
• A $1,500 taxable annual FlexFund stipend that allows you to select from a wide variety of well-being and lifestyle expenses.
• An annual bonus (known internally as Partnership) based on company performance. 18 PTO days and 10 federal holidays, with the unique ability to purchase an additional week of PTO.
• Industry-leading retirement savings – up to 4% matched contributions, and 10% employer contribution without condition.
• Best-in-class medical, dental, and vision coverage with on-site health perks: CrewCare: our own onsite health-clinic for you and your loved ones.
• ShipShape: onsite fitness center.
• LYRA: a program to provide care for your emotional and mental health – how, when, and where you need it, at no cost to you.
• Education benefits including tuition reimbursement designed to support you in furthering your education.
• Strong parental leave, including adoption and surrogacy, benefits – because we know every family looks different!
• For a deeper look into our benefits, please visit our Why Vanguard page!
• Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position.
• About Vanguard At Vanguard, we don't just have a mission—we're on a mission.
• To work for the long-term financial wellbeing of our clients.
• To lead through product and services that transform our clients' lives.
• To learn and develop our skills as individuals and as a team.
• From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
• How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.
• We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.