Manager- Merchandizing Operations

Innovate in Bengaluru This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.

About Lowe's Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates.

Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com. About Lowe's India At Lowe's India, we are the enablers who help create an engaging customer experience for our $97 billion home improvement business at Lowe's.

Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowe's has a competitive edge in the market.

To know more about Lowe's India, visit: Lowes.co.in. Job Summary Vendor Performance Manager will be responsible for managing and leading a team that focuses on holding Lowe's Vendors Accountable for agreed standards. Enable strategic improvement initiatives for vendor performance, while being able to dive deep into areas of opportunity and develop solutions and processes towards improvements.

The primary purpose of the Manager in this role is to improve the Lowe's Vendor performances on Purchase Orders and Advance Shipping Notice, managing and coaching team of Associates and Team Leads to drive Operational and Performance Excellence.

Working on Compliance Product Road Map to ensure new scope of work and changing business needs are addressed. Roles & Responsibilities Core Responsibilities Be a second level leader, mentor and drive Vendor Performance team to deliver strong insights and analysis driving improvements in Vendor Compliance.

Work proactively with US team to provide strategic planning to maintain high standards and streamlined processes. Represent the team as the subject matter expert for Vendor Performance Management. Liaise between Supply Chain, Inventory Replenishment, Accounting and Merchandising team to resolve vendor issues rapidly.

Managing, influencing and reporting on vendors performance against Key Performance Indicators to interested stakeholders. Initiating improvement plans for the critical suppliers due to supplier non-performance and/or supplier development and ramp up needs.

Managing performances for suppliers in close relationship with Category Management, Engineering, cross functional teams and ensure that all the conditions, internal and external, enabling performances are in place. Conducting change management with Vendors and Internal Teams to ensure long term improvement of Lowe's Vendors.

Understand Competitor process on performance management and bring recommendations to the leadership team. Direct oversight and responsibility for managing the performance of team and process. Working with Product Manager on maintaining vendor management systems while ensuring data accuracy, priorities' technical requirements and system integration issues demand ongoing attention.

Work closely with IT teams to optimize platform functionality. Managing expectations and requirements across internal departments and external vendors. Work with cross teams - Inventory and supply chain teams to understand upstream team process, identify opportunities and work on education through reports and impacted numbers.

Leading a team of 15 people, comprised of Individual Contributors and Team Leads, work with Global teams on managing day to day operations. Requirements People Management experience of minimum 6 years. Drive superior Operations – KPI, SLA, Quality, Monthly deliverables.

Establish workflow to address deliverable schedules, staffing requirements, quality and technology, ensuring work is delivered on-time and right the first time. Assess and improve internal workflow and maintain optimization and efficiencies as needed.

Work with Tech and Business team on creating and prioritizing Application Roadmap. Advise the management on business operations relating to Critical Vendors, risks and action plan. Prepare and present to company management compliance reports useful in taking key business decision.

Years of Experience Bachelor's degree in Business Administration, Supply Chain Management, or Inventory Management field, plus a minimum of 5 years of vendor management experience plus 10+ years relevant experience. OR Relevant work experience in retail merchandising, inventory planning, vendor performance management, assortment planning or forecasting roles for a total of 10 years' experience in lieu of education and 3+ years of people leadership experience.

Education Qualification & Certifications (Optional) Required Minimum Qualifications Bachelor's degree – BBA, B.Com, Operations Research or Related Field. Preferred MBA or Master's degree in Supply Chain. Skill Set Required Primary Skills (Must Have) Strong people management skills and practices, including leading people leaders.

Lead a team of 10+, Leader of leader experience is a plus. Proven experience with vendor management application, working with Tech and Engineering team on building product roadmaps. Superior communication and interpersonal skills for managing diverse stakeholder relationships.

Experience in developing and implementing vendor performance metrics and reporting system. Secondary Skills (Desired) Advanced Excel. Demonstrated project management abilities and organizational skills. Excellence in data analysis and financial management, with strong cost control capabilities.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.