German-speaking Customer Onboarding Manager (d/f/m)

What You Will Do

• Leading the technical onboarding of new customers for both Leapsome’s People Enablement and HRIS Project managing implementation timelines across multiple accounts simultaneously Collaborating with customer stakeholders to tailor platform configurations to their workflows Troubleshooting setup issues and coordinating with Product and Support teams where needed Collaborating with your colleagues from Sales and Customer Success to achieve the best outcomes for our customers Continuously improving onboarding processes by contributing to scalable content (e.g. guides, videos, templates) Leveraging AI tools to personalize training materials and improve efficiency Providing a smooth transition to Customer Success post-onboarding Who you are: Depending on your entry level, you have between 2 - 4 years + of experience in a customer-facing onboarding, implementation, support
• customer success role, preferably in B2B SaaS You are fluent in English and German You have strong project management skills , having a track record of leading implementations involving multiple stakeholders is a plus You’re an excellent communicator — clear, empathetic
• confident in working with both HR/People teams and technical audiences You have a solid technical understanding and are comfortable navigating integrations, data imports
• troubleshooting configuration issues You are organized and proactive , able to manage several onboarding projects at once while maintaining high attention to detail You are comfortable delivering trainings to both small and large audiences, especially to help managers understand and adopt new tools You are curious and excited about using AI tools to enhance your workflows and drive scalable impact You enjoy creating self-service resources (e.g. videos, templates) and thinking about how to optimize processes You’re a team player who thrives in a fast-paced, collaborative environment and are eager to contribute to and be part of global team You have a proven track record of closing complex sales cycles and driving new business revenue You excel at communication - asking the right questions to understand a customer’s needs and decision-making process quickly
• working with the customer to generate value for them You are passionate about the future of work and you want to join us in building an exceptional team and company to have a real impact in this space You are heavily aligned with our company values Bonus: You have previous experience in HR tech Bonus: You have a passion for coding/writing scripts and/or for interpreting data Benefits: Impact: Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025 Teammates: Join a diverse and international team of talented, smart
• kind people Feedback and recognition: We value feedback exchange and celebrating successes — big and small Hybrid model: We encourage you to spend 2 days per week in our Berlin office (Tuesdays and Thursdays are our sponsored lunch days
• lunch is provided by Leapsome).
• Flexible work: Experience a work-life balance with flexible hours and the option of working elsewhere for up to 2 months per year Learning and Development: Develop your skills with a yearly development budget of €2,000 and access to Good Habitz platform Vacation: Take 30 vacation days every year plus public holidays (or upgrade to 40 vacation days at adjusted pay) & benefit from a month-long paid sabbatical after 5 years with Leapsome Health & Wellness: Stay active and healthy with a free Urban Sports Club membership and Oliva subscription Mental health: Access to 1:1 therapy sessions via our mental health partner, plus company workshops and learning pathways on topics like mindfulness and digital wellness Corporate Benefits: Get exclusive discounts and deals from our partners.
• Work-from-home stipend: Receive a one-time work-from-home stipend of €1,000 Monthly team activities: Have fun at monthly team activities like kayaking, laser tag
• game nights Competitive pay and pre-IPO equity package Leapsome’s values We stay true to our values in everything we do at Leapsome.
• Impact is everything — We aim high, focus on the outcomes that matter and say no to the rest.
• Speed is our advantage — We move fast with intent — simplifying, automating, and learning as we go.
• Owners without egos — We trust owners and expect excellence in return.
• We take responsibility individually, support each other, and win as a team.
• Candid is kind — We speak up early and respectfully.
• We assume good intent, stay curious, and care about each other’s growth.
• Excited to be part of Leapsome? 😊 Just send us your CV.
• You won't need to input any information already mentioned on your CV later on - promise! 🤙 A cover letter isn’t necessary, but we’d really appreciate a brief answer to these questions: Why Leapsome?
• We look forward to getting to know you!
• You can find more about what our colleagues think about working at Leapsome here 👉 ✨✨✨ Glassdoor ✨✨✨ Kununu ✨✨✨ Don’t meet every single requirement?
• Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification.
• If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.
• You may be just the right candidate for this or other roles.
• Help us make work fulfilling for everyone!
• At Leapsome, we want work to be the best it can be for everyone.
• We help companies create environments where people can achieve shared goals, build authentic relationships, learn, and grow together.
• Put simply; our purpose is to make work fulfilling for everyone.
• And we know how to get there.
• But we can only do this by “walking our talk” and building a diverse and inclusive company where people — not just the business — thrive.
• Apply now 👇 or keep scrolling to read more about what makes Leapsome a unique workplace!