Account Manager (North America)
Getyourguide•3h ago
United StatesHybridFull-timeMid Level2+ yrs exp
Top focus
Account Manager
- Change the way the world travels
- Since 2009, GetYourGuide has been connecting travelers with the experiences they'll talk about for the rest of their lives. From skip-the-line access to iconic landmarks to once-in-a-lifetime adventures with local experts, we've helped millions of people in over 12,000 cities discover what makes a destination truly worth visiting. Our global marketplace is home to more than 200,000 activities across 50,000 experience creators
- we're just getting started.
- We're building out our North America team and looking for someone who's ready to make their mark.
- Team mission
- We're looking for an Account Manager to join our Sales team in New York City. You'll own a book of business made up of mid-market supplier partners across the US and Canada, with full accountability for their performance, satisfaction
- commercial growth on our platform.
- You'll build trust & influence with your accounts, act as their strategic partner
- find every opportunity to help them thrive. That means pitching new expansion ideas, solving problems, digging into data
- showing up for your partners in a way that makes GetYourGuide their most valuable business relationship.
- This is a role for someone who's commercially sharp, genuinely curious, and excited about being part of a company that's redefining how people explore the world.
- Your mission
- Manage and grow a book of business consisting of mid-market supplier accounts (tours, activities, and experience providers), understand your assigned market(s), and hit your performance targets
- Empower your accounts for success through education, resources, and enablement and become their go-to partner at GetYourGuide for growth and strategy to drive long-term retention
- Pitch, cross-sell, and upsell to win high-velocity commercial opportunities including new activity listings, increased availability, and commission negotiations
- Partner with internal teams to identify roadblocks, troubleshoot connectivity issues, and escalate tactfully to provide a world-class supplier experience
- Focus on operational excellence and monitor partner health by solving supplier challenges such as reducing cancellation rates, promoting on-trip quality
- increasing review scoring to foster a great customer/traveler experience
- Review account performance regularly, share clear insights with management, and proactively flag opportunities for expansion
- Your toolkit
- 2 to 3 years of experience in Account Management or Customer Success, ideally in tech or a marketplace environment
- A track record of hitting (and beating) commercial targets
- Strong communication skills and the ability to build trust with partners quickly
- A data-driven mindset; you're comfortable working with performance metrics and turning numbers into action
- Passion for shaping the future of sales and partner success in the age of AI. You thrive in fast-paced environments, using available resources to build and scale efficiently
- Great problem-solving skills and a proactive, ownership-oriented attitude
- Enthusiasm for travel and genuine enthusiasm for what GetYourGuide stands for
- Bilingual skills are a nice to have (Spanish or French a plus given the North America market)
- Extras that give you an edge
- How we’ll make your career journey extraordinary
- A front-row seat at the world's leading travel experiences marketplace, at a moment of serious growth in North America
- Annual personal development budget and access to mentorship programs
- Work from anywhere in the world for 40 days per year
- Flexible working arrangements that support your life outside of work
- Quarterly team events and a yearly company-wide summit
- Monthly transportation and fitness budget
- Discounts on GetYourGuide experiences for you, your friends, and your family
- Health and wellness benefits
- And more…
- How to apply
- Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘ how we hire ’ and ‘ life at GetYourGuide ’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com .
- We’re an equal opportunities employer
- Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status
- religion. Please refrain from including your picture and age with your application.
- #LI-Hybrid
Required skills
Account ManagementCustomer Successdata-drivenproblem-solving