Director, Product Management

Mastercard•18h ago

CanadaOnsiteCA$150K–CA$234KFull-timeDirector Level10+ yrs exp

Apply now

Top focus

Director ProductVp ProductProduct ManagerProduct AnalystProduct Owner

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management OVERVIEW: Fraud, disputes
transaction uncertainty disrupt the payments ecosystem, creating friction for issuers, merchants
consumers. Ethoca Alerts addresses this challenge by delivering near real-time transaction and fraud signals that enable issuers and merchants to proactively resolve issues, prevent unnecessary chargebacks
improve customer experience. By strengthening data accuracy, matching
ecosystem connectivity, Alerts helps reduce operational costs, minimize consumer friction
drive better outcomes across the payment lifecycle. THE ROLE: The Director, Product Management will:
Act as the business owner and manage lend to end product roadmap for Ethoca Alerts
Optimize product performance by enhancing data quality, matching accuracy, and signal effectiveness
Oversee the product lifecycle, including continuous improvement, operational performance, and P&L management
Take a data-driven approach to product enhancements, identifying opportunities to improve alert accuracy, timeliness, and coverage, and prioritizing roadmap investments accordingly
Understand Mastercard’s business model and leverage financial and commercial insights to drive revenue growth and cost efficiency across Alerts
Leverage the Studio framework to deliver ongoing innovation and enhancements, with a focus on prevention-led use cases and real-time decisioning
Lead test & learn experimentation to optimize alert performance, customer outcomes, and ecosystem adoption
Incorporate a deep understanding of the payments ecosystem, including issuer and merchant workflows, fraud trends, regulatory considerations, and evolving technologies
Leverage product, data, and platform knowledge (including Clarity, MCOM, and other signals) to enhance Alerts value and interoperability across the ecosystem
Take accountability for delivery of key product enhancements, partnering cross-functionally (e.g., CX&D, Product Management – Technical, Data, and Engineering teams)
Understand the Software Development Lifecycle and proactively identify and address barriers to delivering capabilities on time and within budget
Use dashboards and analytics to monitor product performance and drive action plans
Collaborate across product, technical, data, and commercial teams to define requirements and deliver scalable solutions
Partner across the organization to establish best practices and continuously improve the Alerts operating model
Drive consistent product documentation and knowledge sharing across the Studio framework
Demonstrate continuous learning, particularly in fraud trends, data capabilities, and payment ecosystem evolution
Lead by example, demonstrating product management excellence and Mastercard Way values All About You
Experience driving data-driven product strategies, particularly in transaction data, fraud, or payments ecosystems
Proven success delivering and scaling products across multiple markets and customer segments
Experience managing commercial outcomes, including revenue growth drivers and cost optimization
Strong understanding of issuer and merchant workflows, dispute drivers, and prevention strategies (preferred)
Ability to translate complex data and technical concepts into clear, actionable product strategies
Clear and concise communication, with strong stakeholder influence at senior levels
Experience improving team processes to accelerate delivery, innovation, and quality
Demonstrated ability to lead and develop high-performing product teams
Experience recruiting, developing, and retaining technical product talent Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team. Pay Ranges Toronto, Canada: $150,000 - $234,000 CAD

Required skills

Product ManagementData AnalysisPaymentsFraud PreventionStakeholder Management