Document Centre Team Lead
Salary: £33,000 Location: Poole - 5 days per week on-site About Woodstock Legal Services: Woodstock Legal Services isn’t your typical law firm. We’re breaking the mold – ditching the jargon, delivering expert advice, and doing things differently in the legal world.
We've gathered our wisdom from years of legal experience and paired it with a willingness to break the mold. At Woodstock, you’ll be part of a people-first culture where ideas are welcomed, collaboration is second nature, and your contribution really matters.
We invest in our internal teams because we know they’re the engine that keeps everything running and we’re proud of the culture we’ve built together. About Woodstock Legal Services & Lawhive Partnership The Woodstock vision was to create a law firm that felt different, one where lawyers had true freedom and flexibility within a community of grade A lawyers and the best operational and regulatory support on offer - all while ensuring our clients remain our constant focus.
Since 2014, Woodstock has grown into a thriving community of lawyers, built on the principle that legal practice can be both professional and personal. We set out to create a place where lawyers have the freedom to shape fulfilling careers, and where clients benefit from clear, expert advice delivered with genuine care.
That vision remains at the heart of everything we do. By joining the Lawhive Group, we are strengthening this vision - combining the trusted relationships and values that define Woodstock, with innovative tools that ease the pressures of legal work.
This means our lawyers can dedicate more time to what matters most: guiding and supporting our clients. About the role Every physical document that enters or leaves Woodstock passes through the Document Centre: incoming case files, correspondence, notices and court bundles.
We're hiring a Team Lead to oversee that operation end to end, from post, through document printing and production, to secure storage or destruction and to scale that operation as our volumes grow This is a hands-on leadership role at the heart of our operations.
It's based in our office 5 days a week. You'll run a team of Document Centre Associates, set the standards, review and report the metrics, and make sure our lawyers get fast, accurate document support so they can serve their clients to a best-in-market standard.
What you'll do Lead the team: train, mentor and manage a high-performing team of Document Centre Associates. Run the day-to-day operation: receipt, sorting, scanning and assignment of all incoming physical case documents. Oversee document production and dispatch: correspondence, notices and court bundles produced on lawyer instruction and delivered within SLA, including when court deadlines are tight.
Monitor and improve the key metrics: scanning and assignment turnaround, ticket response times for lawyer requests, and production accuracy. Redesign processes as volumes grow rather than adding headcount to broken ones. Build quality control: dual-operation checks with a clear audit trail, and training that gets new hires productive quickly and consistently.
Maintain the audit trail: every physical document tracked from receipt through to safe handover or secure destruction. Partner across the firm: work closely with Lawyer Support and Compliance so all processing stays within our regulatory and data protection obligations.
What we're looking for Team leadership experience in mailroom, document production, reprographics or operations, ideally within legal services or another regulated environment. A track record of scaling a high-volume operation without letting quality slip.
Working knowledge of legal workflows and a firm grasp of why regulatory and data protection standards matter. A leader who builds trust within their team and collaborates well with other functions, including in-house legal and lawyer support.
Comfortable with bespoke software and quick to pick up new tools that automate manual steps. A service mindset: our lawyers are your clients, and their clients' outcomes depend on this team. Interview Process Introductory call with our Talent team 1:1 with your hiring manager Practical interview We offer!
UK Benefits ✈️ 33 days’ annual leave (25 + bank holidays) plus your birthday off 🎄 Extended Christmas holiday 💰 Pension contribution ☮️ Give back - support a good cause with a charity day each year